Order Management (OM) Agent

Guatemala - Guatemala

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Ensure the proper and timely movement of freight and information while providing an exceptional customer service within the Order Management department.

Major Duties and Responsibilities

Act as a point of contact for customers - be able to provide them with answers to their inquiries regarding their cargo during the lifecycle of the shipment from PO conception to delivery.
Interact with our customers arranging their international shipments meeting customer service standards.
Ensure smooth and timely freight process flow
Ensure accurate and timely data entry into our operating system
Track and trace Order Management files
Ensure documents are sent timely and arrival notices communicated to destination for Export shipments
Ensure accurate and timely data entry into our operating system according to what is established per customer on Customer DLSOP
Ensure accurate and timely client and vendor billing
Contribute to maintain strong relationships with vendors (Shipping lines trucking companies and others).
Interact with our customers in arranging their international shipments meeting customer service standards.
Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customers policies / requirements.
Understand department process flow constantly looking for areas of improved efficiency
Ensure all customers standard operating procedures are followed and updated in the DLSOP
Meet KPI standards as per the companys procedures
Overseas communications timely responses to emails and requests (internal and external)
Escalation of problems to Management when necessary

Qualifications :

Skills:

Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely obtain positive results.
Pro-active strong organizational skills.
Good computer skills (Excel Word PowerPoint).
Mathematical skills be able to calculate weight and volume at minimum.
Fluent in English - this is NOT optional.
Reasoning skills.
Good communication skills.

Requirements:

6 months to 1 year related experience and/or training; or equivalent combination of education and experience
Understanding of ocean documentation process a plus

Additional Information :

Expeditors offers excellent benefits:

Paid Vacation Holiday Sick Time
Health Plan: Medical
Life Insurance
Employee Stock Purchase Plan
Training and Personnel Development Program
Growth opportunities within the company

Remote Work :

Employment Type :

Full-time

Ensure the proper and timely movement of freight and information while providing an exceptional customer service within the Order Management department.Major Duties and ResponsibilitiesAct as a point of contact for customers - be able to provide them with answers to their inquiries regarding their c...

Ensure the proper and timely movement of freight and information while providing an exceptional customer service within the Order Management department.

Major Duties and Responsibilities

Act as a point of contact for customers - be able to provide them with answers to their inquiries regarding their cargo during the lifecycle of the shipment from PO conception to delivery.
Interact with our customers arranging their international shipments meeting customer service standards.
Ensure smooth and timely freight process flow
Ensure accurate and timely data entry into our operating system
Track and trace Order Management files
Ensure documents are sent timely and arrival notices communicated to destination for Export shipments
Ensure accurate and timely data entry into our operating system according to what is established per customer on Customer DLSOP
Ensure accurate and timely client and vendor billing
Contribute to maintain strong relationships with vendors (Shipping lines trucking companies and others).
Interact with our customers in arranging their international shipments meeting customer service standards.
Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customers policies / requirements.
Understand department process flow constantly looking for areas of improved efficiency
Ensure all customers standard operating procedures are followed and updated in the DLSOP
Meet KPI standards as per the companys procedures
Overseas communications timely responses to emails and requests (internal and external)
Escalation of problems to Management when necessary

Qualifications :

Skills:

Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely obtain positive results.
Pro-active strong organizational skills.
Good computer skills (Excel Word PowerPoint).
Mathematical skills be able to calculate weight and volume at minimum.
Fluent in English - this is NOT optional.
Reasoning skills.
Good communication skills.

Requirements:

6 months to 1 year related experience and/or training; or equivalent combination of education and experience
Understanding of ocean documentation process a plus

Additional Information :

Expeditors offers excellent benefits:

Paid Vacation Holiday Sick Time
Health Plan: Medical
Life Insurance
Employee Stock Purchase Plan
Training and Personnel Development Program
Growth opportunities within the company

Remote Work :

Employment Type :

Full-time

Key Skills

General Insurance
Corporate Sales
Cost Estimation
Benefits & Compensation
Heavy Equipment
AC Maintenance

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About Company

Expeditors

Expeditors is a Fortune 500 service-based logistics company with headquarters in Seattle, Washington, USA. At Expeditors, we generate highly optimized and customized supply chain solutions for our clients with unified technology systems integrated through a global network of over 350 ... View more

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