Senior IT Program & Project Management Analyst

Job Track Description:

• Requires formal education and relevant expertise in a professional sales or technical area.
• Performs technical-based activities.
• Contributes to and manages projects.
• Uses deductive reasoning to solve problems and make recommendations.
• Interfaces with and influences key stakeholders.
• Leverages previous knowledge and expertise to achieve results.
• Ability to complete work self-guided.
• College or university degree required.

General Profile

• Requires knowledge and experience in the field.
• Uses best practices and knowledge of business issues to improve products or services.
• Solves complex problems and takes a new perspective on existing procedures.
• Self-starter requiring minimal guidance.
• Acts as a resource for colleagues with less experience.

Functional Knowledge

• Requires conceptual expertise of theories practices and procedures.

Business Expertise

• Has knowledge of best practices and team integration.
• Is aware of the competition and what differentiates them.

Impact

• Impacts a range of customer operational project or service activities.
• Works within broad guidelines and policies.

Leadership

• Acts as a resource for colleagues with less experience.
• May guide small projects with manageable risks and resource requirements.

Problem Solving

• Solves complex problems.
• Takes a new perspective on existing solutions.
• Exercises judgment based on reviewing many sources of information.

Interpersonal Skills

• Ability to clearly explain difficult or sensitive information.
• Works to build consensus within a team.

Responsibility Statements

• Manages and delivers complex projects or programs in alignment with client expectations and business needs.
• Manages department or cross-functional teams focused on the delivery of projects.
• Plans and directs schedules and project budgets.
• Organizes interdepartmental meetings and communication to ensure project/program completion.
• Directs the activities of project support staff project managers and sub-contractors.
• Ensures resources are allocated and maintained to facilitate successful project completion.
• Assigns and monitors work of technical team members providing support and interpretation of objectives.
• Manages priorities that require critical thinking and complex problem-solving.
• Leads and communicates project scope goals and responsibilities to the project team.
• Establishes clear stakeholder expectations and complex requirements.
• Develops and maintains reporting procedures.
• Monitors performance in project and program control activities.
• Develops reports related to project activities general project management and financial issues.
• Performs other duties as assigned.
• Complies with all policies and standards.