Subject Matter Expert with training exposure (German and English)
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Job Location:
Monthly Salary:
Posted on:
25 days ago
Vacancies:
1 Vacancy
Job Summary
As a Trainer youll be responsible for developing and delivering engaging training content to enhance team skills and performance. Youll work closely with team members to identify knowledge gaps create customized learning experiences and ensure continuous improvement. Your role will involve monitoring progress providing feedback and fostering a positive learning environment that encourages growth and development.
Responsibilities:
- Design develop and implement comprehensive training content
- Deliver engaging training sessions through a variety of formats including in-person workshops webinars and e-learning platforms
- Act as the go-to expert on all things related to the project features policies and compliance
- Monitor customer interactions to ensure quality accuracy and adherence to tone process and regulatory standards
- Identify gaps in workflows and collaborate with operations QA and training teams to streamline support processes and enhance CX
- Handle advanced or escalated cases that require deep product knowledge or special handling
- Work closely with product managers compliance teams and IT to relay feedback from customers and push for feature fixes or improvements
- Provide targeted coaching and side-by-side support to agents to improve accuracy and customer interaction quality
- Stay informed of emerging trends technologies and best practices
Qualifications :
- Proficiency in German and English
- Solid knowledge of MS Office Suite
- Prior experience in designing and delivering training programs is a strong advantage
- Strong organizational and time management skills with attention to detail
- Ability to engage and effectively communicate with diverse audiences
- Familiarity with e-learning platforms or digital tools for training is a plus
- Analytical mindset with the ability to assess training needs and evaluate program effectiveness
Additional Information :
- Additional health and life insurance coverage
- Generous annual leave
- Food vouchers and paid breaks
- Competitive salary and clear career progression
- World-class on-the-job training
- Perfomrance Based Bonus
All your information will be kept confidential according to EEO guidelines.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Databases
- System Design
- Cybersecurity
- System Architecture
- Intelligence Experience
- Military Experience
- Requirements Gathering
- Joint Operations
- Curriculum Development
- DoD Experience
- FISMA
- Ant
About Company
Sutherland is seeking an organized and reliable person to join us as Admin Specialist. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you ... View more
