Major Incident Manager Service Management Consultant

Brussels - Belgium

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

ARHS Group part of Accenture is looking for a Major Incident Manager for one of its clients in Brussels a key payer in the Belgian Health Insurance domain.

Role & responsibilities

Chairing the War-room when invoked
Responsible for managing the resolution of critical incidents. The objective is to expedite the resolution of outages by ensuring that the proper teams are engaged and provide communication to our stakeholders and senior management.
Responsible for minimizing the adverse impact on the business caused by events within our infrastructure and to prevent recurrence of incidents. To achieve this goal you define which structural remediation is required via root cause analysis of incidents and then follow up the actions to improve or correct the situation.
Continuously increasing your knowledge of industry standards in the fields of incident management and adjoining fields with the intent of offering possible improvements to the organisation.
Ensuring regular communication on both business and technical levels

In the absence of major incidents you will serve as a service consultant within the service management team.

Part of the service management team that owns the ITSM processes including incident problem change / release processes.
Participating in the daily operation of this team and related activities especially regarding Incident and Problem management. (Service Meetings Incident review boards Problem meetings data analysis)
This is a hands-on role not a coaching role.

Qualifications :

Your profile

Outstanding interpersonal and organization skills ensuring smooth cooperation with a diverse set of stakeholders
Experience in handling complex situations and escalations
Excellent oral and written communication skills in Dutch and French
Analytical skills with experience of the use of root cause analysis tools and techniques
Strong leadership presence under pressure
Ability to work under stress and time constraints
Very good communication and presentation skills
Flexibility is expected but 24/7 availability is not required

Technical skills

Sufficient technical background (infrastructure and applications) to properly perform your role as a major incident manager
Experience working in an environment based on ITIL best practice frameworks
Knowledge of IT infrastructure and application technologies
Good ICT background (infra / dev / project) is required valuable for interacting with different ICT stakeholders.
Deep theoretical and practical ITIL knowledge as well as proven experience with the implementation of these ITIL processes.
Agile mindset and attitude as the service management team is organised in an agile scrum way to perform their daily operations.

Additional Information :

WHATS IN IT FOR YOU

We value your contribution which is why we offer a competitive and attractive salary package.
Your wellbeing is our priority from day one you are covered by a comprehensive health insurance plan.
Benefit from a convenient meal allowance provided through a ticket restaurant card.
Take part in impactful projects that make a difference at both the national and European level.
Continue to grow with us through in-house training sessions and a wide range of online learning opportunities.
Join a collaborative culture where we regularly celebrate achievements and milestones together.

Remote Work :

Employment Type :

Full-time

ARHS Group part of Accenture is looking for a Major Incident Manager for one of its clients in Brussels a key payer in the Belgian Health Insurance domain.Role & responsibilitiesChairing the War-room when invokedResponsible for managing the resolution of critical incidents. The objective is to exp...

ARHS Group part of Accenture is looking for a Major Incident Manager for one of its clients in Brussels a key payer in the Belgian Health Insurance domain.

Role & responsibilities

Chairing the War-room when invoked
Responsible for managing the resolution of critical incidents. The objective is to expedite the resolution of outages by ensuring that the proper teams are engaged and provide communication to our stakeholders and senior management.
Responsible for minimizing the adverse impact on the business caused by events within our infrastructure and to prevent recurrence of incidents. To achieve this goal you define which structural remediation is required via root cause analysis of incidents and then follow up the actions to improve or correct the situation.
Continuously increasing your knowledge of industry standards in the fields of incident management and adjoining fields with the intent of offering possible improvements to the organisation.
Ensuring regular communication on both business and technical levels

In the absence of major incidents you will serve as a service consultant within the service management team.

Part of the service management team that owns the ITSM processes including incident problem change / release processes.
Participating in the daily operation of this team and related activities especially regarding Incident and Problem management. (Service Meetings Incident review boards Problem meetings data analysis)
This is a hands-on role not a coaching role.

Qualifications :

Your profile

Outstanding interpersonal and organization skills ensuring smooth cooperation with a diverse set of stakeholders
Experience in handling complex situations and escalations
Excellent oral and written communication skills in Dutch and French
Analytical skills with experience of the use of root cause analysis tools and techniques
Strong leadership presence under pressure
Ability to work under stress and time constraints
Very good communication and presentation skills
Flexibility is expected but 24/7 availability is not required

Technical skills

Sufficient technical background (infrastructure and applications) to properly perform your role as a major incident manager
Experience working in an environment based on ITIL best practice frameworks
Knowledge of IT infrastructure and application technologies
Good ICT background (infra / dev / project) is required valuable for interacting with different ICT stakeholders.
Deep theoretical and practical ITIL knowledge as well as proven experience with the implementation of these ITIL processes.
Agile mindset and attitude as the service management team is organised in an agile scrum way to perform their daily operations.

Additional Information :

WHATS IN IT FOR YOU

We value your contribution which is why we offer a competitive and attractive salary package.
Your wellbeing is our priority from day one you are covered by a comprehensive health insurance plan.
Benefit from a convenient meal allowance provided through a ticket restaurant card.
Take part in impactful projects that make a difference at both the national and European level.
Continue to grow with us through in-house training sessions and a wide range of online learning opportunities.
Join a collaborative culture where we regularly celebrate achievements and milestones together.

Remote Work :

Employment Type :

Full-time

Key Skills

Project Management Methodology
Project / Program Management
Change Management
Order Management System
Business Analysis
Visio
Data Management
Project Management
Metadata
Management Consulting
Data Analysis Skills
Taxonomy

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About Company

ARHS

Ar?s is a fully independent group of companies specialized in managing complex IT projects and systems for large organisations, focusing on state-of-the-art software development, business intelligence and infrastructure services. We are composed of 17 entities across 9 countries that ... View more

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