Customer Service Officer, Road

Mechelen - Belgium

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Req Number: 110263
Time Type: Full Time

Move forward as Customer Service Agent at DSV in Mechelen

About the role
As a Customer Service Agent you are responsible for supporting one of our key customers by ensuring accurate order processing proactive communication and high service quality. You act as an important link between the customer internal operational teams and external agents.
Together with your team you monitor daily transport flows handle operational questions and ensure that customer expectations are met.
In this dynamic environment no two days are the same as customer needs and operational requirements continuously evolve.
Your goal is to guarantee excellent customer satisfaction by ensuring smooth communication accurate data processing and proactive problem solving.

Duties:

Processing and preparing shipment data in internal tools and Excel to ensure accurate planning and operational execution;
Monitoring the shared mailbox and responding to operational questions or delivery issues;
Acting as a point of contact for the customer regarding transport-related questions and shipment follow-up;
Communicating with internal operational departments and external agents to ensure smooth transport execution;
Identifying potential issues in delivery processes and proactively intervening to avoid disruptions;
Handling administrative tasks related to transport orders and customer communication;
Supporting continuous improvement initiatives together with the supervisor and the team;
Ensuring accurate documentation and data management to support operational reporting and service quality monitoring.

We are DSV we grow
DSV is the worlds largest transport and logistics company with more than 160000 colleagues in over 90 countries. Every day we keep supply chains running and move millions of shipments on time by road air sea and rail.

Our mission is simple: keep supply chains flowing in a reliable and efficient way.
We focus on operational excellence and continuously improve our services.
At the same time we aim for sustainable growth taking care of people the environment and society.

At DSV we embrace progress. We take initiative find better ways to get things done and work together as one global team.
Together we innovate and digitalize the logistics of tomorrow.
From nine truck drivers to the world leader in logistics in less than 50 years at DSV you will keep growing and play in a different league.

Are you the perfect fit
You have experience as Customer Service Agent within transport or logistics or you just obtained your bachelors degree within Supply Chain Management;
You communicate fluently in Dutch and English;
You are solution driven and able to think outside of the box with great team spirit;
You have a customer-oriented mindset and strive to deliver excellent service;
You possess analytical thinking skills and can process operational data accurately;
You have a good knowledge of Microsoft Office especially Excel (pivot table V-look up)
You are proactive structured and able to work in a dynamic operational environment.

It all counts for this vacancy of Customer Service agent in Mechelen.
Furthermore it is of course important that you feel at home with us. That will certainly be possible if you like to keep going have guts and want to grow with DSV.

Why choose DSV
Working for DSV means working for one of the top players in the logistics market.
DSV is enterprising competitive and wants to grow as an organization.
That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:

You will join one of the biggest players in logistics with many (international) growth opportunities.
A challenging work environment with plenty of opportunities for further professional growth and development.
A direct and open corporate culture (Danish company).
We offer a competitive salary with fringe benefits such as flexible working hours home office (2days/week) group and hospitalization insurance 8 euro of meal vouchers eco vouchers 33 days of leave and the possibility of a bicycle lease.

Move forward
Send your resume with motivation or leave your details and we will contact you.
Any questions about this vacancy Our Talent Acquistion Partner Cedric Rogiers will answer all your questions via 32 (0)or

DSV Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements.

With close to 160000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you.

At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.

Start here. Go anywhere

Visit and follow us on LinkedIn and Facebook.

Required Experience:

Unclear Seniority

Job Req Number: 110263Time Type: Full TimeMove forward as Customer Service Agent at DSV in MechelenAbout the roleAs a Customer Service Agent you are responsible for supporting one of our key customers by ensuring accurate order processing proactive communication and high service quality. You act as ...