Consultant Customer Engagement
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Job Location:
Monthly Salary:
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
- Challenge yourself to turn dataled insights into measurable outcomes for Qantas Business Rewards customers
- Together well achieve sustained engagement and revenue growth by converting opportunities into Qantasfirst travel choices
- Permanent fulltime (ASU Level 7) based at Qantas Corporate Campus Mascot
At Qantas we are constantly planning for tomorrow leveraging innovation to stay responsive and relevant in an everevolving industry. As a Qantas employee youre already helping us embody the Spirit of Australia each this role youll have the opportunity to showcase that Spirit in new and exciting ways while taking your career to new heights. Our customers remain at the heart of everything we do. We challenge ourselves to reimagine the experience build trust and create meaningful connections ensuring every interaction feels like home no matter where they are.
Qantas Business Rewards helps Australian businesses turn travel and everyday spend into meaningful value. Members earn Qantas Points on eligible flights and with a wide network of partners enjoy savings on travel and lounge access and access exclusive offers. Points can be redeemed for flights upgrades and more benefiting both the business and its people. Backed by a team focused on datadriven engagement and insight QBR makes business travel smarter and more rewarding.
As a Consultant Customer Engagement youll manage a portfolio of Qantas Business Rewards customers using data insights to uncover opportunities and influence Qantasfirst travel choices. Youll champion the programs value connect customers with tailored offers and products and monitor results to keep engagement strong. This role also helps businesses navigate the Qantas ecosystem and share market intelligence to shape future investment.
Youll have:
- 35 years experience in customer relationship or engagement roles.
- Developed negotiation communication and influencing skills.
- Excellent written and verbal communication with strong attention to detail.
- Commercial acumen and ability to interpret and act on data insights.
- Proficiency in MS Office (Excel PowerPoint Word).
- Experience with CRM reporting and database management (Salesforce desirable).
- Proven ability to build and maintain strong customer relationships.
- Strong organisational skills and ability to manage multiple priorities.
Were committed to helping you build your career. With the support of your current Manager lets start a conversation around making your next move.
Applications close: Tuesday 23rd December 2025
If the Company assesses that your appointment to the advertised role could result in a transfer of business risk then the Company may choose to not proceed with your application any further.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Business Development
- Employee Orientation
- Public Health
- Account Management
- VersionOne
- Conflict Management
- Project Management
- Relationship Management
- Team Management
- Customer relationship management
- Human Resources
- Public Speaking
About Company
Founded in the Queensland outback in 1920, Qantas has grown to be Australias largest domestic and international airline. The Qantas Group's main business is the transportation of customers and freight using two complementary airline brands Qantas and Jetstar operating regional, ... View more
