Customer Service
As a Technical Consultant in Implementation you will report to Experian Health serve as a hands-on technical expert and subject matter authority for implementing complex healthcare software solutions.
You will advise clients and internal stakeholders leverage advanced technical knowledge of Healthcare Revenue Cycle and Experian Health solutions. You will apply modern AI capabilities to provide impactful results configure and implement Experian Health software solutions for clients.
You will focus on deploying Experians software solutions for both front-end patient access and back-end revenue cycle management operations within healthcare organizations.
Youll have the opportunity to:
Be the expert for implementing Experians complex software solutions across patient access and revenue cycle management workflows providing deep technical insights and guidance
Lead technical discussions for product integrations and solutions spanning multiple technical applications
Consult with clients and internal partners explaining complex solution methodologies and implementation results to both technical and non-technical audiences
Present technical concepts to non-technical audiences distilling details into clear relevant business narratives
Use AI and generative AI tools (e.g. Copilot ChatGPT) to provide the latest healthcare solutions and support client adoption of Experians advanced capabilities
Document and analyze client requirements contributing to end-to-end implementation success with a client-first approach
Manage multiple high-profile complex technical implementation projects concurrently
Collaborate with project managers product managers software development managers and implementation teams to ensure delivery of solutions to customers
Conduct technical presentations demonstrations and workshops for clients and internal cross-team partners
Create comprehensive documentation for technical implementation operations and processes
Track technical project progress manage timelines and ensure all partners are informed and engaged keeping projects on track to meet client KPIs
Advance goals related to implementation operations and recommend improvements based on performance data
Qualifications :
Additional Information :
Benefits/Perks:
Want to see what life at Experian is really like Explore Experian Life on social or visit our careers site.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range individual pay is determined by work location and additional factors such as job-related skills experience and education. You will be also eligible for a variable pay opportunity.
Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal state and local law including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
Remote Work :
Yes
Employment Type :
Full-time
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, ... View more