Customs Brokerage Supervisor
Share
Job Location:
Peabody, MA - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Scope of Position
Oversee the day-to-day quality and quantity of work processed by the team. Drive team development through a strong focus on operations systems and culture.
Major Duties and Responsibilities
Operations
Assist in creating DLSOPs and transitioning new clients within the team.
Review existing DLSOPs periodically for accuracy; update or coordinate updates with agents as needed.
Utilize reports Workboard and desk checks to ensure timely file logging entry filing and billing. Key reports include: CHB Non-Consol Not Billed Report ESP No DXV Census Warning Report and Weekly Scorecard.
Monitor EDE and IDMA reports to ensure timely action on processed files.
Ensure compliance with local Customs regulations and Partner Government Agencies (PGA).
Maintain adherence to Operational Process Standards and client SOP requirements.
Ensure operations align with Expeditors policies and procedures.
Deliver exceptional customer service to clients.
Allocate workloads within the team and communicate capacity or staffing needs to management.
Ensure deadlines are met. KPI examples: - Air Keying (CEK) within 24 hours of DXR or AME (when UCE is present) - Ocean Keying (CEK) within 48 hours of DXR or AME (when UCE is present) - Ocean entry filed within 48 hours of CEK (COB/IT Date/ANR)
Ensure timely clearance and delivery of shipments.
Process Customs entries for assigned clients and serve as backup for team members.
Assist management with Workboard oversight productivity and participation in calls or pilot programs.
Support problem-solving and customer service within the department.
Assist with entry audits and corrective actions.
Ensure SOPs are maintained by team members.
Perform all functions of Brokerage Agents and Leads including entry processing KPI compliance and interaction with Customs and PGAs.
Ensure cross-training for all team members and assign primary and backup agents for each client. Finances
Ensure adherence to company credit procedures and confirm team compliance. For example obtain approval and enter OLA for shipments over credit limits before transmitting entries.
Review rate schedules for accuracy.
Use reports to ensure timely billing.
Monitor and improve departmental cost control.
Track overtime usage.
Assist management in reviewing profitability and productivity to eliminate waste.
Sales
Support management and sales in securing new busines.
Identify opportunities to grow existing accounts.
Enter all client feedback (complaints compliments opportunities) into CRM promptly and action assigned items.
People
Identify develop and mentor your No. 2.
Maintain high team morale and minimize unplanned turnover.
Train motivate challenge and mentor employees.
Conduct routine team meetings to share updates and regulatory changes.
Prepare annual employee reviews and three employee check-in meetings yearly.
Ensure all team members meet or exceed training requirements and deadlines.
Systems
Ensure all operational tools are being properly used.
Culture
Promote Expeditors 10 cultural attributes: Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humor and Visionary.
Monitor customer service levels within the department.
Focus on all 10 areas of District Excellence to make the team world-class.
Qualifications :
Qualifications Experience and Education
High school diploma or equivalent.
Ability to interact effectively with clients and team members.
Strong problem-solving skills.
Excellent communication and customer service skills.
Strong organizational and time management abilities.
Professional attitude.
Comprehensive knowledge of HTSUS.
Experience with FDA and Fish & Wildlife entries.
Minimum three years of brokerage experience.
Customs Broker license recommended.
Ability to sit or stand for prolonged periods (approximately 50%).
Ability to move within the office to access files and equipment as needed.
Peer Position
Export Supervisor
Reporting Structure
1. Customs Brokerage Operations Manager
2. Customs Brokerage Assistant Manager
3. Customs Brokerage Manager
Additional Information :
Expeditors offers excellent benefits:
- Paid Vacation Holiday Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
- Base Pay Range: $55000 - $70000 per year Eligible for Bonus
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Customer Service
- Hospitality Experience
- Management Experience
- Mediation Experience
- Guest Services
- Merchandising
- Experience with Children
- Leadership Experience
- Mentoring
- Supervising Experience
- Neonatal Ventilator
About Company
Expeditors is a Fortune 500 service-based logistics company with headquarters in Seattle, Washington, USA. At Expeditors, we generate highly optimized and customized supply chain solutions for our clients with unified technology systems integrated through a global network of over 350 ... View more
