Dutch + English Speakers- Customer Support- Lisbon

Lisbon - Portugal

Monthly Salary: Not Disclosed

Posted on: 20 hours ago

Vacancies: 1 Vacancy

Job Summary

Dutch and English speakers- Customer Support Lisbon

Location: Lisbon
Language Requirement: Native or fluent Dutch (C1/C2) and proficient English (B2)

Provide high-quality support via phone chat and email to cardholders and merchants

Assist with card activation balance checks PIN issues blocked cards and account access

Support users with payments transactions top-ups refunds and troubleshooting declined purchases

Guide customers on using the app/portal card features and payment policies

Investigate and document cases ensuring correct categorization and clear follow-up

Escalate complex issues (e.g. fraud/suspicious activity technical bugs) to the relevant teams

Identify recurring issues and share feedback to help improve service and customer experience

Dutch and English speakers- Customer Support Lisbon Location: Lisbon Language Requirement: Native or fluent Dutch (C1/C2) and proficient English (B2) Provide high-quality support via phone chat and email to cardholders and merchants Assist with card activation balance checks PIN issues blocked card...