Manager, Customer Success Management

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the worlds largest enterprises to the most ambitious startups - use Stripe to accept payments grow their revenue and accelerate new business opportunities. Our mission is to increase the GDP of the internet and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyones reach while doing the most important work of your career.

About the team

Our users are the heart of our business. Stripes Global Customer Success Team is responsible for managing our largest and most strategic relationships such as Lyft Doordash and Shopify.

What youll do

In this manager role youll be responsible for a high-performing team of Customer Success Managers. Youll lead and coach the team helping them deliver on ambitious targets as well as roll up your sleeves to work directly with executives at existing enterprise Stripe customers.

Responsibilities

• Recruit train and lead a team of Customer Success Managers
• Help drive an engagement model focused on high growth accounts
• Develop both the long-term vision and strategy for the team and drive progress toward key metrics
• Be accountable for increasing revenue managing day-to-day operations and scaling the team
• Coach mentor and guide the team in developing consultative and solution-based customer success and sales skills
• Effectively work cross-functionally across the organization to shape Stripes solutions to meet client needs
• Inspire motivate and enable individual development to promote career growth of direct reports

Who you are

The ideal candidate for this role will be a self-starter who has demonstrated success dealing with ambiguity operating in a high-growth environment and solving complicated problems with limited oversight. They will have management and leadership experience scaling a technology sales team superior communication skills and a knack for understanding unique customer needs. Were looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements you are encouraged to apply. The preferred qualifications are a bonus not a requirement.

Minimum requirements

• 7-10 years of technology sales or account management experience with 3-5 years of people management experience
• Experience leading sales account management and operations in an early stage high-growth technology environment
• Ability to hire train and coach a high-performance Customer Success team
• Ability to support the Customer Success Managers efforts through strategic advice on account strategies and serving as executive sponsor with key relationships
• Demonstrated passion for Stripes mission

Preferred qualifications

• Prior experience leading a scaled customer success team
• Prior experience at a growth stage Internet/software company
• Payments experience
• Prior experience in customer success enterprise account management partnerships and/or business development

Required Experience:

Manager