Customer Service Coordinator (mfd)
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Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
The TIENS Group Co. Ltd. is a multinational conglomerate integrating industrial capital business capital and financial capital with its scope of business covering biotechnology health management hotel and tourism industry education & training e-commerce and finance investment etc. With its business reaching over 224 countries TIENS Group has set up branches in 117 countries & regions and has established strategic alliances with top ranked enterprises from many countries. TIENS Europe Region is currently active on more than 20 markets.
Tasks
- Respond promptly professionally and courteously to customer inquiries via phone email and live chat ensuring timely resolution and customer satisfaction.
- Provide accurate comprehensive and up-to-date information about products services policies and procedures to support informed customer decisions.
- Handle customer complaints and complex issues efficiently with empathy professionalism and a solution-oriented mindset ensuring positive outcomes and relationship retention.
- Collaborate closely with cross-functional teams to identify service gaps and continuously improve the overall customer experience.
- Actively participate in training sessions team meetings and knowledge-sharing initiatives to maintain a high level of product and service expertise.
- Support marketing and communication initiatives including social media engagement content promotion and customer outreach activities.
- Assist with special customer service projects and ad hoc assignments as required to support business objectives.
- Deliver exceptional customer service to Tienss networks across both online and offline channels maintaining consistent service standards.
- Organize prepare for and actively participate in events meetings and training sessions to enhance customer engagement and brand presence.
Requirements
- Very good knowledge of Turkish and English
- strong communication skills
- excellent online/offline marketing skills
- Active motivated team player; able to work independently
- PC skills with the MS Office package
Benefits
- Comfortable and conveniently located central office workspace
- Opportunity to scale a unique S2B2C model across Europe
- Career path into regional leadership or global digital strategy roles
- Warm and international culture based on respect collaboration and giving your ideas a spotlight!
- Interactive activities: team-building company parties and events
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
TIENS Group is a Chinese multinational founded by Li Jinyuan in Tianjin, China. Established in the 1990s, it operates in over 190 countries with branches in 110, offering health, wellness, beauty, and personal care products. Combining traditional Chinese health concepts with modern bi ... View more
