Support Engineer III

Bangalore - India

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Overview:

TekWissen is a global workforce management provider that offers strategic talent solutions to our clients throughout India and world-wide. Our client is a company operating a marketplace for consumers sellers and content creators. It offers merchandise and content purchased for resale from vendors and those offered by thirdparty sellers.

Job Title: Support Engineer III
Location: Bangalore
Duration: 8 Months
Job Type: Contract
Work Type: Onsite

Job Description:

The Key Responsibilities:

Key job responsibilities
Incident Management
Stake Holder Communications
Builder Mindset

We are looking for a passionate hard-working and talented Call Leader who wants to remove risk to the customer resolve globally impacting barriers and drive innovation within the team.

As a member of OCC you will be part of a world-class team in a fast-paced environment that has the entrepreneurial feel of a start-up.

This is an opportunity to contribute and build a support and process model which will impact the client at a global level.

Youll be surrounded by people who are wickedly smart and believe that world class service is critical to customer happiness.

Leadership Principles

customer obsession
Bias for action
Deliver results
Invent & Simplify

Mandatory Requirements:

2 years in Global Incident Management
2 years of Problem Management experience
3 years experience in a network focused hands-on technical role working with IP routing protocols/technologies and platforms in large scale data center and/or WAN network environments.
Experience supporting Field IT and Operation Partners in resolving and communicating high-severity problem impacts defining root cause and driving tasks to remove future risk.
Experience communicating cross-functionally and across all management levels.
Experience with project management
Good Exposure towards ticketing tools and integration
Technical experience in one or more IT-related fields including networking Linux administration Microsoft administration and/or Cisco network configuration and management
Some experience in one or more of the following: Working in a Linux/Unix environment. Possess Scripting skills or have desire to learn them; specifically Python Perl or Shell.
Detail oriented excellent analytical skills and a strong team player who works well with an immediate and extended team and consistently puts the team above oneself.
Ability to work in and keep up with a fast-moving environment via effective prioritization and time management. Experience working in virtualized enterprise networking environments.

Desired Skills:

5 years in Global Incident Management
5 years of Problem Management experience
5 years experience in a network focused hands-on technical role working with IP routing protocols/technologies and platforms in large scale data center and/or WAN network environments.
High Degree of ownership in all matters within IT infrastructure and root cause analysis
Experience in high-severity triage escalations and issue management
Experience in Ticketing tools and its functions
Thorough understanding TCP/IP networking IP routing Server Load Balancing Network Security architecture and core technologies such as IP TCP OSPF/IS-IS BGP MPLS Server Load Balancers Firewalls ACLs DNS DHCP IPAM LDAP NFS etc.
Experience with one or more of the following: router server load balancer and firewall vendor platforms: Cisco or Juniper.
Experience in one or more of the following: Working in a Linux/Unix environment. Possess Scripting skills or have desire to learn them; specifically Python Perl or Shell.
Demonstrated problem solving ability
Superior technical aptitude
Proven ability to manage complex tasks
Strong analytical skills

Education or Certification:

Good to have Networking ITIL Scripting

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Overview: TekWissen is a global workforce management provider that offers strategic talent solutions to our clients throughout India and world-wide. Our client is a company operating a marketplace for consumers sellers and content creators. It offers merchandise and content purchased for resale ...