Engineer

Noida - India

Monthly Salary: INR 500000 - 800000

Posted on: 7 hours ago

Vacancies: 15 Vacancies

Job Summary

We are looking for Engineers!

Salary: INR 500000 - 800000 / year

Responsibilities

Follow pre-defined SOPs to resolve Level 0/1 issues on the first call.
Capture complete and accurate details when escalating tickets to L1/L2 support.
Ensure adherence to TAT as per committed SLAs.
Minimize breakdown issues being transferred to L2.
Generate tickets for all planned/unplanned client-site activities and capture relevant details.
Escalate issues internally/externally based on priority severity and resolution time.
Collect and record client satisfaction feedback for every ticket.
Prepare and deliver productivity and performance reports to clients per AMC schedule.
Maintain systematic site-specific documentation across all clients.
Support CAC manager in creating and monitoring reliability and stability metrics for installations.

Eligibility

This is an entry-level job

(*Note: This is a requirement for one of Scoutits clients)

Required Skills:

ticketingincident managementnoc support

We are looking for Engineers!Salary: INR 500000 - 800000 / yearResponsibilitiesFollow pre-defined SOPs to resolve Level 0/1 issues on the first call.Capture complete and accurate details when escalating tickets to L1/L2 support.Ensure adherence to TAT as per committed SLAs.Minimize breakdown issues ...