Help Desk Support Intern

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

Work Mode: Onsite (Bengaluru)
Internship Duration: 6 Months
Compensation: Paid
Future Scope: Full-time opportunity based on performance

About the Role

We are looking for a friendly proactive Help Desk Support Intern to assist users who face issues while using our product. You will act as the first point of contact for customer queries helping resolve concerns and ensuring a smooth user experience.

The ideal candidate is patient organized and enjoys building positive customer relationships while learning how customer success contributes to long-term business growth

What Youll Do

Manage and maintain the customer database of MagicSlides and CRM for accuracy segmentation and engagement
Make cold calls onboarding calls and follow-ups with new and existing users
Handle queries across email chat website and phone professionally and promptly
Ensure customer retention through regular check-ins education and value-driven follow-ups
Track support metrics: response time query resolution follow-up rate
Identify upsell/cross-sell opportunities based on user behavior
Communicate bugs feedback and user insights to product/tech teams
Keep internal records and CRM up to date no loose ends

What Were Looking For

Excellent English communication skills (verbal and written)
Confident on calls structured in follow-ups and proactive in communication
Familiar with tools like HubSpot Freshdesk Notion Google Sheets etc.
Organized process-driven and detail-oriented

Why Join Us

Work with a fast-moving startup at the forefront of AI productivity
Performance-based Full-Time Opportunity (PPO)
Growth and learning under senior mentors
Young passionate team and a learning-first culture

Required Skills:

help desk supportcustomer retentioncustomercommunication skillscrm

Work Mode: Onsite (Bengaluru)Internship Duration: 6 MonthsCompensation: PaidFuture Scope: Full-time opportunity based on performanceAbout the RoleWe are looking for a friendly proactive Help Desk Support Intern to assist users who face issues while using our product. You will act as the first point ...