CRM Campaign Executive

South Africas leading online retailer is looking for a highly talented CRM Campaign Executive to join our Marketing team in Cape Town

In this role you will be responsible for briefing and sending campaigns via Takealots direct marketing channels (i.e. email push notifications and in-apps) conducting A/B tests and performing analyses to optimise performance as well as assisting the greater Marketing Team where necessary.

.We are a young dynamic hyper growth company looking for smart creative hard-working people with integrity to join us. We offer a market related Total Remuneration Package which allows full flexibility according to your needs a great work environment and a promise that you wont be bored as long as you are prepared for a challenge and want to build something great.

This position reports to the CRM Campaign Lead

Your responsibilities will include:

• The creation scheduling and sending of campaigns via Takealots Direct Marketing Channels. This includes (but is not limited to) all campaigns sent via email in-app and push notifications. This includes conceptualising the design and copy briefs.
• Working closely with the Retail Promotional Advertising and Design teams to ensure that all campaigns (email push and in-app) go out on time and accurately reflect products on site.
• Administrative tasks such as but are not limited to creating and managing the briefing process liaising with Buyers & Clients managing the Daily Deals process (briefing checking and sending) and conducting thorough email checks to ensure accuracy and suitable rendering of emails across platforms coordinating approvals managing unsubscribes sending out POEs and updating subscriber preference changes as required.
• Planning prioritising and managing the campaign schedule using the CRM Campaign Leads campaign planning approach.
• Optimising processes to streamline the briefing creation and sending of Direct Marketing Campaigns.
• Reporting and providing insights into the performance of campaigns to inform future campaigns.
• Using data to inform the content and design of email push and in-app marketing campaigns.
• Working closely with the CRM Campaign Lead to assist with building triggered lifecycle campaigns.
• Conducting A/B Tests to inform more effective marketing campaigns.
• Applying segmentation techniques to build appropriate email push and in-app notification audiences.
• Using liquid to build dynamic and personalised marketing campaigns.
• Researching and keeping the team abreast of email and CRM competitor activities trends and best practices.
• Researching and keeping the team abreast of developments on the numerous platforms & programs we use to ensure that we are aligned with best practices.
• Handling escalations by the CRM Campaign Team and providing appropriate feedback to stakeholders.
• Supporting the greater Marketing team across functions (Brand & Communications Retail Design & Digital) in daily administrative tasks relating to Email and App Marketing.
• Completing Daily Deals and Newsletter/Campaign Duty to ensure that Daily Deals (and other campaigns) are accurately sent out on time. (This may require time after hours/ on weekends).

Qualification & Experience:

• A Degree or National diploma in a marketing/business-related field.
• 3-5 years of experience in an Email Marketing/CRM Role.
• BRAZE certification after 6 months in the role.
• Experience in campaign reporting and analysis (advantageous).
• Experience using liquid or other template languages (advantageous).
• Experience building triggered/lifecycle campaigns (advantageous).
• Experience creating personalised marketing campaigns (advantageous).

Attributes Required:

• Proven track record of being in a role of similar nature.
• Smart hard-working with demonstrable integrity and willing to put extra hours in to meet deadlines.
• Exceptional written communication and copywriting skills.
• A passion for retail and marketing is essential.
• Highly organised with strong administrative skills and the ability to multitask.
• Meticulous attention to detail.
• The ability to thrive under pressure and meet tight deadlines.
• A strong working knowledge of Google Sheets and Microsoft Excel is required.
• Experience using BRAZE ASANA Email on Acid Litmus (advantageous).
• Willing to take direction and able to work independently demonstrating initiative.
• Comfortable working under pressure in a fast-paced environment.
• Confident with very strong interpersonal & communication skills and a proven ability to build productive relationships quickly.
• Ability to take feedback constructively.

The Environment:

• We laugh hard work harder and take full ownership of our wins (and learning moments!)
• Teamwork makes the dream work were solution-seekers who thrive on collaboration
• Got feedback Bring it on! Were always hungry for fresh ideas and honest input
• Ego We checked that at the door. Results Now were talking!

Takealot Group is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities to apply.