Support Account Manager Intern (Renewals) (12 month program)
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Job Location:
Johannesburg - South Africa
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Support Account Manager Intern (Renewals) Job Description (2026 Intake)
Line of Business: Oracle Support / Renewals
Location: Woodmead South Africa
Program Duration: This internship is a 12-month program starting 1 April 2026.
Eligibility: This internship is open to graduates who have not previously participated in an internship or held a permanent role for over 12 line with our obligations under the Employment Equity Act 1998 preference will be given to candidates from designated groups
Application Requirements:
To be considered please include the following documents:
- CV
- Copy of ID
- Academic transcript
- Any relevant certificates
Incomplete applications will not be considered.
Purpose of the Role
To support the Support Renewals team with customer coordination account health tracking and the end-to-end renewals process. The role provides exposure to commercial operations customer engagement and Oracles support business.
Career Level - IC0
Responsibilities
What You Will Do
- Support SAMs during customer calls by capturing notes and follow-up actions.
- Assist with renewal preparation customer data updates and timeline tracking.
- Maintain account documentation plans and internal systems.
- Coordinate with Support Product and Sales teams on open items.
- Track escalations and customer concerns under guidance.
- Prepare basic reports related to account health or renewal progress.
- Bachelors degree in Business Marketing Communications MIS IT Commerce or related field.
- Strong communication and organisational skills.
- Customer-focused mindset with interest in technology.
- High attention to detail and willingness to learn.
- Exposure to customer service coordination or group project work.
- Basic understanding of software or cloud concepts.
- Training: Structured onboarding and hands-on exposure to Renewals processes and tools.
- Mentorship: Support from experienced SAMs to help you grow.
- Real Experience: Work on real renewal tasks and customer coordination.
- Networking: Build connections across Support Product Sales and Operations.
- Work Environment: Be part of a collaborative fast-paced team in our South Africa office.
- Learning Resources: Access to Oracles global learning platforms for continuous upskilling.
Qualifications
Career Level - IC0
Required Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when eve ... View more
