Primary Details

Time Type: Full time

Worker Type: Employee

Provide leadership direction and coordination of operational activities within the team including driving change and optimize service delivery

Primary Responsibilities Provide recommendations on business improvement plans/strategiesMay lead or assist in projects related to business improvementEnsure compliance with QBE policies procedures and relevant legislationsMaintain product system and process knowledgeAttend relevant process and other relevant trainings (e.g. Leadership Trainings)Contribute to the refinement of processes and procedures to improve systems and proceduresEstablish and maintain a good working relationship with stakeholdersResolve escalated complaints in a timely fashionWork with stakeholders to maximize opportunities and achieve operations and service targetsIdentify opportunities to increase turn around time and increase customer retentionAttend management meetings as directed by the managementDelegate workloads if necessaryPrepare reports on performance metrices presentation decks and facilitate meetings if needed Required Education Bachelors Degree or equivalent combination of education and work experience Required Experience 1 year relevant experience Preferred Competencies/Skills Proficiency in MS toolsCustomer service skillsExcellent verbal and written communication skills (English)Leadership and people management skillsWell developed inter-personal skillsProblem solving and decision making capabilityEffective analytical planning and time management skillsWorkforce management skillsPresentation skillsAttention to detail Preferred Experience People Management experience who have at least handled 10-15 FTEPreferably with insurance experience Preferred Knowledge Broad knowledge of customer serviceBasic knowledge of the insurance businessKnowledge with Specialty processes QBE Cultural DNA Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) because we know its not just what we do that matters its how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:We are customer-focusedWe are technical expertsWe are inclusiveWe are fast-pacedWe are courageousWe are accountableWe are a teamAll employees are expected to adhere to QBEs Code of Ethics and Conduct and apply sound risk management practices US Only - Disclaimer To successfully perform this job the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities. Job Type Manager Global Disclaimer The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employees normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company to each other and to our customers suppliers communities and governments. It provides clear guidance to help us to make good judgement calls.

Skills:

Analytical Thinking Business Management Communication Critical Thinking High Accuracy Insurance Underwriting Intentional collaboration Managing performance Negotiation Policy Development Policy Management Regulatory Compliance Risk Management Stakeholder Management Team Management

How to Apply:

To submit your application click Apply and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.