Partnerships Operations Manager| Remote

About the Company

EDGE Tutor is Asias fastest-growing tutoring outsourcing provider bringing the human edge in digital learning to education companies worldwide.

Founded in 2022 by Harvard alumnus Henry Motte de la Motte EDGE Tutor now serve partners in over 30 countries with global headquarters in New York London Colombo Singapore and Manila.

We connect the top 3% of rigorously selected online educators with global institutions delivering white-labeled tutoring solutions with full tutor management. Our services cover K-12 English and Math Adult/Corporate English and high-stakes exam prep.

At EDGE Tutor we combine passionate educators with operational efficiency to help education businesses scale and thrive globally.

Key Responsibilities:

Role Overview

The Partnerships Operations Manager owns post-sale growth renewals and operational readiness across existing client partnerships. This role is closest to a Sales / Revenue Operations function with a strong emphasis on renewals expansions utilization and delivery alignment rather than new client acquisition.

You will ensure that renewals and expansions are forecasted accurately operationally feasible and executed on time working closely with Account Managers Operations Finance and Training teams.

Success in this role is measured by renewal rate expansion revenue utilization health and operational discipline across existing accounts.

Key Responsibilities

Partnership Growth Expansion & Renewals

• Track all existing client contracts renewal timelines notice periods and terms
• Own renewal tracking including visibility of upcoming renewals risk flags and dependencies
• Partner with Account Managers and leadership to prepare renewal strategies pricing alignment and expansion scenarios
• Lead or co-lead renewal conversations where operational readiness utilization or delivery performance is critical
• Ensure renewal and expansion commitments are operationally feasible and accurately reflected in forecasts

Revenue Renewal & Performance Operations

• Own forecasting for renewal and expansion revenue across existing accounts
• Maintain dashboards covering renewal status expansion pipeline utilization and revenue impact
• Analyze renewal outcomes to identify operational drivers of success risk or churn

Process Systems & Scale

• Standardize workflows for renewal tracking preparation and execution
• Ensure CRM and reporting systems accurately reflect renewal dates terms and outcomes
• Identify automation opportunities to reduce manual tracking and follow-ups

Cross-Functional Enablement

• Act as the operational bridge between Partnerships Sales Operations Finance and Training
• Ensure smooth handoffs between commercial discussions and delivery execution
• Surface renewal risks early and drive cross-functional mitigation plans

Required Experience (Strict)

Candidates must have experience in at least one of the following:

• Online tutoring or education outsourcing companies or
• BPO / outsourcing environments supporting long-term client accounts
• Experience must include post-sale operations exposure such as renewals account growth utilization management or service delivery optimization.

Qualifications

• 46 years of experience in Partnerships Operations Sales Operations Revenue Operations or similar roles
• Proven experience supporting growth and renewals of existing clients in an outsourcing or service-based environment
• Strong analytical skills with hands-on experience using CRM systems spreadsheets and reporting tools
• Demonstrated ability to design and scale operational processes
• Strong stakeholder management and cross-functional collaboration skills

Preferred Background

• Experience in education tutoring or talent outsourcing models
• Familiarity with utilization metrics capacity planning and SLA-driven delivery
• Experience working with distributed or offshore teams

What Success Looks Like in This Role

• Renewals are planned tracked and executed proactively not reactively
• Leadership has clear reliable visibility into renewal timelines risks and expansion forecasts
• Expansion commitments are operationally sound well-forecasted and delivered on time
• Utilization across renewed and expanded accounts remains healthy (9095%)
• Renewal risks are identified early documented and actively mitigated
• Account Managers Operations and Finance experience smoother handoffs and fewer surprises
• Dashboards and reporting are trusted and actively used for decision-making

What This Role Is Not

• Not a new-logo or outbound sales role
• Not a quota-carrying hunter position
• Not a purely administrative or CRM-cleanup role
• Not limited to reporting without ownership or decision impact
• Not a call-center or traditional BPO account management role
• Not a role focused only on relationship management without operational accountability

This role is for someone who owns post-sale growth and renewal execution combines commercial judgment with operational rigor and is accountable for outcomes—not just coordination.

Work Set-up and Requirements

• Schedule: Schedule: May require flexible hours but with focus on mid-shift (start of shift at 12NN or 1PM)
• Workdays: Five-day workweek with two rest days.
• Location: Remote-first with once-a-month in-person gatherings within NCR
• Fully comfortable with time monitoring software
• Desktop/laptop with Intel i5 (10th gen) 8GB RAM or higher
• Minimum 25 Mbps internet speed with backup connection
• Backup power supply for at least 8 hours

Why Work With Us

• Support Educators Globally: Play a key role in supporting our network of expert tutors as they teach learners in 30 countries across the Americas Europe the Middle East and Asia-Pacific
• Remote-First Culture: Work from home while being part of a collaborative inclusive team. We meet in person quarterly to strengthen team connections and drive innovation.
• Structured Flexibility: Flexible but structured hours that help balance your work and life while maintaining work efficiency.
• Professional Growth: Gain advanced skills in strategic hiring operational scaling and decision-making to one of Southeast Asias fastest-growing startups recognized with prestigious industry accolades
• Appealing performance-oriented compensation
• Healthcare benefit: HMO for you plus 1 free dependent
• 30 days paid time off