Aftersales Commercial Manager
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Description
What Will You Do
- Drive Sales and Aftersales objective attainment for the zone
- Encourage and support engagement efforts
- Drive communication that supports the Businesss market plans
- Mentor lead and grow talent
- Coordinate dealer contractual agreements; ensure compliance to retail & parts sales performance customer happiness and dealer profitability
- Ensure accurate utilization of empowerment tools
- Inspiring team/customers to attain business goals
- Performs other duties as assigned
Activities
Preparation development and implementation of strategy and tactical plans to increase the Aftersales business focusing on the sale of Parts and Accessories on customer retention/satisfaction always ensuring the profitability of GM and the Network.
Lead and connect initiatives between backoffice (SCS) and Regional Offices in the implementation of the Aftersales strategic plan connecting the Regional Offices with the CLC AutoGIRO Product Accessories and other teams.
Lead the plan for the appointment of Parts Distributors Automotive Centers equalization of wholesale dealerships together with Regional Offices. Support discussions on Network movement with GROs.
Support negotiation and achievement of Parts and Accessories objectives focusing on profitability and Contribution Margin (CM) at regional and divisional levels.
Leadership and support in the implementation of Service projects and initiatives wholesale of Parts (Genuine and ACDelco) digital sales (e-Commerce) and new sales channels.
Lead and support the Marketing & Sales plan for Accessories in the Chevrolet dealership network with the participation of COPVs (Aftersales Operations Coordinators) GNPVs GROs and the Network.
Coordinate and control with COPVs (and GNPVs) the action plans to improve performance/capillarity of dealerships/parts distributors.
Analyze the financial situation of the Network and develop strategies aimed at boosting sales/profit of dealerships in the Aftersales area.
Monitor the management of parts and accessories inventory of the dealership and distributor network and develop divisional actions to maintain Day Supply according to targets.
Prepare and carry out national sales incentive campaigns with the Network with the aim of increasing sell-out sales IRC (customer retention index) and ISC/NPS (customer satisfaction index) of dealerships.
Analyze and monitor customer satisfaction indicators in the Aftersales area (NPS) and implement action plans if necessary.
Support the Regional Office in developing Aftersales reports for the Region (presentations reports analysis tools among others).
Monitor and support the Franchise Meeting of dealerships and Distributors of the Division.
Requirements
Minimum desirable experience of 3 years working with the dealership network and in the commercialization of Parts and Accessories (and/or Vehicles).
Advanced English desirable.
Leadership skills commercial focus relationship building and negotiation techniques.
Degree in Administration Engineering Marketing or related areas.
Strategic thinking and culture of Commit to customers Innovate and embrace changes move with urgency own the outcome and lead as one team.
Mobility for future relocations.
Availability for travel 3 times per week (on average) and discipline for remote work (home office).
Knowledge of Office Suite (Excel Word PowerPoint).
About GM
Our vision is a world with Zero Crashes Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Every day we want every employee to feel they belong to one General Motors team.
Non-Discrimination and Equal Employment Opportunities
General Motors is committed to being a workplace that is not only free of unlawful discrimination but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required where applicable to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more visit How we Hire.
Accommodations
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Required Experience:
Manager
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About Company
GM is home to Chevrolet, Buick, GMC & Cadillac and has been leading the auto industry for over a century. See how we create a vehicle for every drive.
