Program Manager | Full-time | Kuala Lumpur, Malaysia |

Kuala Lumpur - Malaysia

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Position Title:Program Manager
Location:Kuala Lumpur Malaysia
Employment Type:Full-Time

Key Responsibilities
Program Leadership & Governance

Lead a multi-project program consisting of several concurrent IT projects within insurance or financial technology domains.
Provide direction support and performance management to assigned Project Managers.
Establish program governance frameworks reporting structures and delivery standards.
Ensure compliance with financial services regulatory requirements (e.g. AML PCI-DSS MAS/BNM guidelines depending on region).

Planning & Delivery Management

Develop and maintain integrated program plans covering timelines dependencies resources risks and budgets.
Monitor project progress and drive corrective actions to address issues delays or deviations.
Coordinate cross-functional delivery teams including business analysts developers QA infrastructure security and vendor partners.
Facilitate decision-making across stakeholders and escalate critical issues as needed.

Stakeholder Engagement

Serve as the primary point of contact for senior leadership and business sponsors.
Present program status dashboards financial updates and risk assessments.
Build strong relationships with business units operations compliance technology leads and external vendors.

Risk Compliance & Quality Assurance

Identify assess and manage program-level risks dependencies and constraints.
Ensure project deliverables adhere to internal policies cybersecurity standards and regulatory expectations.
Conduct program reviews retrospectives and continuous improvement initiatives.

Financial & Resource Management

Own program budget planning forecasting and cost control.
Optimize resource allocation across multiple projects.
Support procurement and vendor management activities including contract negotiation and performance evaluation.

Qualifications & Requirements
Education & Experience

Bachelors degree in Information Technology Computer Science Business or related field; Masters degree is a plus.
15 years of experience in IT project/program management 5 years in General and/or Motor Insurance domains with at least 3 years managing Project Managers.
Experience in the financial services industry (banking insurance fintech payments) is required.

Technical & Domain Skills

Strong understanding of SDLC methodologies (Agile Scrum Waterfall Hybrid).
Knowledge of financial systems such as core banking digital channels risk management systems or payment platforms.
Familiarity with regulatory frameworks and cybersecurity standards in financial services.

Certifications (Preferred)

PMP PgMP or PRINCE2
Agile certifications (CSM SAFe PMI-ACP)
ITIL Foundation

Soft Skills
Excellent leadership and people management skills.
Strong communication and stakeholder engagement abilities.
High level of analytical problem-solving and decision-making capability.
Ability to thrive in a demanding fast-paced environment.

Key Performance Indicators (KPIs)

Program delivery on time within budget and aligned to scope.
Stakeholder satisfaction and business value realization.
Regulatory and audit compliance metrics.
Team performance and engagement.
Effective risk mitigation and issue resolution.

Added Advantage
Modern Architecture & Engineering Concepts

Understanding of microservices architecture APIs and integration patterns.
Familiarity with cloud platforms(AWS Azure GCP) including migration strategies (rehost refactor replatform).
Knowledge of containerization & orchestration(Docker Kubernetes OpenShift).
Awareness of DevOps practices CI/CD pipelines infrastructure-as-code (IaC).
Knowledge of application performance scalability and resilienceconcepts.
Experience with modern programming frameworks and legacy stacks ( COBOL mainframe etc. depending on environment).

Legacy Systems & Transformation Challenges

Understanding of monolithic architectures and technical debt.
Experience with data migration schema changes and modernization of integration layers.
Ability to work with SMEs to define modernization paths carve-outs and phased migrations.

Strategic Planning for Modernization

Ability to define multi-year modernization roadmaps. Experience leading large-scale application modernization or digital transformation programs involving multiple application teams and parallel release streams.
Skills in managing dependencies sequencing workloads and planning phased rollouts.
Risk management around legacy instability cutover planning and downtime avoidance.
Facilitate cross-squad coordination through Scrum-of-Scrums ceremonies dependency mapping and synchronized sprint planning across application QA DevOps and architecture teams.

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Manager

Position Title:Program ManagerLocation:Kuala Lumpur MalaysiaEmployment Type:Full-TimeKey ResponsibilitiesProgram Leadership & GovernanceLead a multi-project program consisting of several concurrent IT projects within insurance or financial technology domains.Provide direction support and performance...

Position Title:Program Manager
Location:Kuala Lumpur Malaysia
Employment Type:Full-Time

Key Responsibilities
Program Leadership & Governance

Lead a multi-project program consisting of several concurrent IT projects within insurance or financial technology domains.
Provide direction support and performance management to assigned Project Managers.
Establish program governance frameworks reporting structures and delivery standards.
Ensure compliance with financial services regulatory requirements (e.g. AML PCI-DSS MAS/BNM guidelines depending on region).

Planning & Delivery Management

Develop and maintain integrated program plans covering timelines dependencies resources risks and budgets.
Monitor project progress and drive corrective actions to address issues delays or deviations.
Coordinate cross-functional delivery teams including business analysts developers QA infrastructure security and vendor partners.
Facilitate decision-making across stakeholders and escalate critical issues as needed.

Stakeholder Engagement

Serve as the primary point of contact for senior leadership and business sponsors.
Present program status dashboards financial updates and risk assessments.
Build strong relationships with business units operations compliance technology leads and external vendors.

Risk Compliance & Quality Assurance

Identify assess and manage program-level risks dependencies and constraints.
Ensure project deliverables adhere to internal policies cybersecurity standards and regulatory expectations.
Conduct program reviews retrospectives and continuous improvement initiatives.

Financial & Resource Management

Own program budget planning forecasting and cost control.
Optimize resource allocation across multiple projects.
Support procurement and vendor management activities including contract negotiation and performance evaluation.

Qualifications & Requirements
Education & Experience

Bachelors degree in Information Technology Computer Science Business or related field; Masters degree is a plus.
15 years of experience in IT project/program management 5 years in General and/or Motor Insurance domains with at least 3 years managing Project Managers.
Experience in the financial services industry (banking insurance fintech payments) is required.

Technical & Domain Skills

Strong understanding of SDLC methodologies (Agile Scrum Waterfall Hybrid).
Knowledge of financial systems such as core banking digital channels risk management systems or payment platforms.
Familiarity with regulatory frameworks and cybersecurity standards in financial services.

Certifications (Preferred)

PMP PgMP or PRINCE2
Agile certifications (CSM SAFe PMI-ACP)
ITIL Foundation

Soft Skills
Excellent leadership and people management skills.
Strong communication and stakeholder engagement abilities.
High level of analytical problem-solving and decision-making capability.
Ability to thrive in a demanding fast-paced environment.

Key Performance Indicators (KPIs)

Program delivery on time within budget and aligned to scope.
Stakeholder satisfaction and business value realization.
Regulatory and audit compliance metrics.
Team performance and engagement.
Effective risk mitigation and issue resolution.

Added Advantage
Modern Architecture & Engineering Concepts

Understanding of microservices architecture APIs and integration patterns.
Familiarity with cloud platforms(AWS Azure GCP) including migration strategies (rehost refactor replatform).
Knowledge of containerization & orchestration(Docker Kubernetes OpenShift).
Awareness of DevOps practices CI/CD pipelines infrastructure-as-code (IaC).
Knowledge of application performance scalability and resilienceconcepts.
Experience with modern programming frameworks and legacy stacks ( COBOL mainframe etc. depending on environment).

Legacy Systems & Transformation Challenges

Understanding of monolithic architectures and technical debt.
Experience with data migration schema changes and modernization of integration layers.
Ability to work with SMEs to define modernization paths carve-outs and phased migrations.

Strategic Planning for Modernization

Ability to define multi-year modernization roadmaps. Experience leading large-scale application modernization or digital transformation programs involving multiple application teams and parallel release streams.
Skills in managing dependencies sequencing workloads and planning phased rollouts.
Risk management around legacy instability cutover planning and downtime avoidance.
Facilitate cross-squad coordination through Scrum-of-Scrums ceremonies dependency mapping and synchronized sprint planning across application QA DevOps and architecture teams.