Location: Kuala Lumpur Malaysia

Team: Product Department

Role: Product Manager (AI)

Mode: Full-time role

About

Founded in Hong Kong in early 2017 is an AI-powered business messaging platform that helps companies manage customer conversations across chat calls and email all in one place.

Trusted by businesses in over 127 countries and recognized by G2 and SME100 enables fast-growing companies around the world to capture convert and retain customers at scale.

We operate as a globally distributed team with employees based around the world contributing to a diverse and inclusive culture. Join us and be part of a team that is shaping the future of customer conversation management!

Our Culture

At we move fast work smart and always keep our customers at the heart of what we do. Heres what we stand for:

• Solve Customer Problems: Every effort must solve real customer pain points. No guessworkjust real feedback and clear value!
• The 80/20 Rule: We focus on 20% of actions that create 80% of the value. Simple is powerfulit gets us moving fast.
• 100% Alignment 80% Accuracy: We aim 100% team alignment and 80% accuracy. Perfect plans can waitclear goals come first.
• Be Direct: We give honest feedback and tackle problems head-on. Clarity moves us forward!
• Own It and Support Each Other: We step up help out and drive outcomestogether.
• Build Human Connections: Work is better when we trust care and celebrate wins together. Were a team!

Role Description

As a Product Manager youll own the end-to-end development and success of key product experiences; from requirement discovery and scoping to stakeholder alignment to delivery and finally go-to-market (GTM) execution and adoption.

This role covers both AI and non-AI initiatives including Copilot (our in-app AI Assistant) as well as major platform areas like Lifecycle Workflows Inbox to name a few. Youll own the successful delivery of features and ship meaningful product improvements that drive retention conversion and customer success.

Responsibilities

• Own end-to-end product delivery across from problem discovery requirements scoping PRD writings to execution launch and post-launch iteration across areas like AI features Lifecycle Workflows Inbox onboarding/setup and reporting.
• Scope and shape requirements by translating customer needs commercial priorities and platform strategy into clear problem statements success criteria and well-sequenced delivery plans.
• Drive stakeholder alignment and decision-making: align departments such as Engineering Design Support Sales Customer and Marketing on priorities trade-offs timelines and expected outcomes.
• Define product success metrics across initiatives (activation adoption retention uplift conversion impact success rates time-to-value etc.) and use data to guide prioritization and iteration.
• Lead execution with high delivery quality: partner closely with QA Engineering and Design to break down work unblock teams validate solutions and ship improvements with speed and confidence.
• Own GTM planning and enablement for shipped features: coordinate release readiness internal training documentation announcements rollout strategy and feedback capture ensuring launches translate into real adoption.
• Drive AI product quality and trustworthiness for AI-related features: work with AI/engineering to improve accuracy helpfulness safety guardrails and user experience consistency; define evaluation approaches and iterate based on results.
• Run continuous experimentations and iterations (AI prompt/flow iterations automation enhancements adoption campaigns) and share learnings to scale impact across the platform.
• Close the loop relentlessly: turn customer feedback support tickets sales insights and usage data into clear product decisions and keep the team anchored on outcomes not output.

Qualifications

• 4 years of experience as a Product Manager (or equivalent) in a SaaS or fast-growing tech company with hands-on AI tooling experience.
• Good understanding of product management practices including product discovery prioritization and software development processes.
• Customer-focused and data-driven mindset with the ability to gather and use customer insights and data to improve products.
• Basic technical knowledge of how software products are built allowing smooth collaboration with engineering teams.
• Strong stakeholder management skills working effectively with teams across Tech Marketing and Operations.
• Excellent command of English with strong communication skills. Able to convey complex ideas clearly and concisely in both writing and speech.
• Ability to research markets and competitors identifying trends and opportunities for the business.
• Problem-solver with an analytical approach able to make informed decisions and adapt in a fast-moving environment.

Heres whats in for you

• You will become part of an amazing culture with smart collaborative teammates who actually care about each others growth and success.
• You will grow more here than you would anywhere else that is a promise.
• Virtual events like talent shows Among Us nights and online game sessions to keep the fun going no matter where you are!
• We offer a highly competitive compensation package.
• Youll receive a mental health allowance to support your health and wellness needs.
• Flexible working environment and working hours that fit your lifestyle wherever youre based.