Technical Specialist Tier 2 (Client)

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 5 days ago

Vacancies: 1 Vacancy

Job Summary

Recruitment Fraud Alert

Weve learned that scammers are impersonating Commvault team membersincluding HR and leadershipvia email or text. These bad actors may conduct fake interviews and ask for personal information such as your social security number.

What to know:

Commvault doesnotconduct interviews by email or text.
We will never ask you to submit sensitive documents (including banking information SSN etc) before your first day.

If you suspect a recruiting scam please contact us at

About Commvault

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover take action and rapidly recover from cyberattacks keeping data safe and businesses resilient. The companys unique AI-powered platform combines best-in-class data protection exceptional data security advanced data intelligence and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years more than 100000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks improve governance and do more with data.

Technical Specialist - Tier 2 (Client)

The Opportunity:

We are seeking a highly motivated Technical Specialist Tier 2 (Client) to join our Support team. This individual will serve as a subject matter expert for filesystem and virtualization backups across multiple platforms. This role is critical in identifying analyzing and mitigating technical blockers affecting client agents system performance and installation configurations. The ideal candidate will have a strong background in OS internals (Windows/Linux) storage systems and hypervisors. You will be responsible for working with engineering to drive defect fixes and ensuring our customers data protection environments run efficiently.

What youll do

Provide in-depth technical support for filesystem and virtualization backups/recovery across on-premises and cloud environments.
Troubleshoot client agents performance bottlenecks and complex installation or configuration issues.
Analyze client logs crash dumps and performance metrics to determine root causes.
Collaborate with engineering teams to coordinate defect fixes and validate solutions.
Support specific hypervisor backup/recovery administration (Cloud or On-Prem).
Utilize scripting languages (Shell Python PowerShell) to assist in troubleshooting or data analysis.
Ensure transparency of issue status through clear reporting and communication with stakeholders.
Stay current with OS updates (Windows Linux macOS) and networking fundamentals to proactively solve connectivity flows.

Who you are

8 years of experience in client/system support or a related technical field.
Strong knowledge of Windows/Linux OS internals (file systems networking services) and Storage Systems (SAN/NAS).
Expertise in at least one hypervisor (Cloud or On-prem) regarding backups recovery and administration.
Strong understanding of file-system backup and recovery workflows.
Ability to analyze large datasets client logs and performance metrics; familiarity with Crash Dump analysis is a plus.
Familiarity with scripting (Shell Python or PowerShell) and networking fundamentals (ports firewalls).
Excellent communication problem-solving and time management skills.

Youll love working here because...

Continuous professional development product training and career pathing
Annual health check-ups Tuition Reimbursement
An inclusive company culture an opportunity to join our Community Guilds
Personal accident cover and Term life cover

Ready to #makeyourmark at Commvault Apply now!

#LI-RK1

Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.

Commvaults goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault please email For any inquiries not related to an accommodation please reach out to .

Commvaults Privacy Policy

Required Experience:

Recruitment Fraud AlertWeve learned that scammers are impersonating Commvault team membersincluding HR and leadershipvia email or text. These bad actors may conduct fake interviews and ask for personal information such as your social security number. What to know:Commvault doesnotconduct interviews ...