Learning Operations Specialist

OUR MISSION

At Redwood we empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US

Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate manage and monitor your workflows across any application service or server in the cloud or on premises with confidence and control.

Redwoods global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest with Redwood Software.

CORE VALUES

One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other

YOUR IMPACT

We are seeking an enthusiastic and highly organized Learning Operations Specialist to be the backbone of our employee learning ecosystem. Reporting to the Director of Learning & Leadership Development you will own the end-to-end operation of our learning platform (LMS/LXP) manage learning program processes and be instrumental in maximizing employee engagement with professional and leadership development opportunities.

This role requires more than learning platform technical expertise its a blend encompassing operational rigor and excellent business-facing communication skills as well. If you thrive in a fast-paced environment and are passionate about using technology to drive learning and development we want to hear from you!

Learning Management System (LMS/LXP) & Operations Management

• System Ownership: Serve as the primary administrator of our LMS/LXP (including integrations security and user management) working with internal People Technology and the vendor to optimize and troubleshoot the platform.
• Maintenance & Quality Assurance: Own the operational rhythm of the LMS/LXP including conducting regular maintenance thorough testing of new features or updates and ensuring data integrity across the platform.
• Process Improvement: Establish document and continuously refine scalable operational processes for content management user enrollment reporting and issue resolution.
• Vendor Management: Act as the primary point of contact for the LMS vendor managing support requests and advocating for organizational needs.
• Reporting: Design and generate reports on learning activities compliance and engagement metrics to inform learning strategy and demonstrate program effectiveness.
• User Experience: Structure and regularly update user interface components to maximize engagement navigation and aesthetics.

Employee Engagement & Program Delivery

• Content Curation & Delivery: Manage the lifecycle and structure of all learning content within the LMS/LXP ensuring a seamless standardized and intuitive user experience. Engage with learners via the platforms social learning features.
• Learning Campaigns: Propose design and manage learning campaigns challenges and contests across vehicles (LMS/LXP learning Slack channel etc.) to maximize employee engagement and development.
• Communications: Own all internal communications regarding the learning platforms and programs (e.g. system updates course/program launches campaign announcements) ensuring communications are timely clear and engaging.
• Program Support: Provide operational support to learning programs including kickoff readiness program setup materials prep metrics prep and tracking reminders etc.

Business Partnership & Enablement

• Content Structuring: Advise and enable teams across departments on the best way to structure and deploy their functional content within the LMS/LXP for optimal learning impact and tracking.
• Stakeholder Training: Train and support internal content creators (e.g. champions Subject Matter Experts team trainers) on best practices content uploading and reporting capabilities.

YOUR EXPERIENCE

• Bachelors degree in Human Resources Business Administration Communications or a related field.
• 3 years of experience in a Learning & Development Learning Experience Learning Operations or Talent Operations role with at least 2 years of dedicated Learning Management System (LMS) or Learning Experience Platform (LXP) administration experience.
• Technical Proficiency: Demonstrated experience in managing and maintaining the backend of an LMS including setting up user groups managing integrations and performing quality assurance/testing.
• Project Management: Proven ability to manage multiple concurrent operational projects and initiatives in a fast-paced high-growth environment.
• Communication & Influence: Exceptional written and verbal communication skills with the ability to develop engaging communications/campaigns and consult effectively with business partners/stakeholders.
• Data & Insights: Demonstrated ability to use data and analytics to inform decisions and measure program effectiveness.
• Attention to Detail: Meticulous organizational skills and a strong commitment to data accuracy and process integrity.
• Business Acumen: Ability to translate business needs into scalable operational learning solutions.

BONUS EXPERIENCE

• Experience with an LMS and/or LXP platform (e.g. 360Learning Sana Docebo) in a rapidly scaling organization.
• Familiarity with eLearning standards like SCORM and xAPI.
• Experience in the software or tech industry.
• Experience in instructional design or with utilizing learning design models.

ADDITIONAL INFORMATION

This position requires a schedule overlap with US Eastern Time (ET) morning hours necessitating the ability to work hours commensurate with this requirement.

This hybrid role works 3 days each week (Tuesday Wednesday Thursday) from our Hyderabad office and the other 2 days remotely