Customer Service Rep(02822) 415 Keokuk Street
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Job Location:
Lincoln, NE - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are seeking an enthusiastic and customer-focused Customer Service Representative to join our team at our 415 Keokuk Street location in Lincoln United States. As the first point of contact for our valued customers you will play a crucial role in ensuring exceptional service and maintaining our companys reputation for excellence.
- Answer incoming phone calls professionally and efficiently addressing customer inquiries concerns and requests
- Provide accurate information about our products services and policies
- Process orders returns and exchanges while maintaining a high level of accuracy
- Resolve customer complaints and escalate complex issues to appropriate departments when necessary
- Maintain detailed records of customer interactions and transactions using our CRM system
- Collaborate with team members to ensure seamless customer support across all channels
- Identify and communicate common customer issues to help improve our products and services
- Participate in ongoing training to stay updated on company policies products and industry trends
- Maintain a clean and organized workspace to ensure a professional environment
Qualifications :
- High school diploma or equivalent
- Previous experience in customer service preferably in a phone-based role
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency in using computers and customer relationship management (CRM) software
- Basic math skills for processing transactions and handling financial inquiries
- Ability to multitask and work efficiently in a fast-paced environment
- Positive upbeat attitude with a genuine desire to help customers
- Empathetic approach to customer concerns and complaints
- Flexibility to work various shifts including evenings and weekends as needed
- Physical ability to stand walk sit and use office equipment for extended periods
- Capacity to lift and carry up to 25 pounds when necessary
- Must be AGE years of age or older
Additional Information :
BENEFITS
- Flexible hours
- Competitive wages
- Employee discount on all food items
- Advancement opportunities
- Paid Training
FULL TIME DRIVERS BENEFITS (in addition to above benefits):
- Offered Health Dental & Vision Insurance after 60 days of employment
- Voluntary accident coverage/Critical illness coverage
- Flexible Spending Accounts
- Ability to contribute to a 401(k)
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Whats behind one of the worlds top public restaurant brands? Fun and innovative franchise and corporate team members who are driven to win. Inspired to make each day better than the last, people may join for different reasons but what motivates them to stay are the passionate and ta ... View more
