Customer Engineer Thermal ACT

Sydney - Australia

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Description

The purpose of this position is to carry out the maintenance servicing of Vertiv equipment after hours service work and commissioning as planned and directed by the Service Operations Manager and Thermal Super

Key Responsibilities

Planning & Reporting:

Plan your customer service maintenance visits in a structured and methodical manner.
Time Sheets Digital reporting tool to be used (i.e. accurately record hours worked and all call out and response times) each day.
Field Service Reports - to be completed for every maintenance & service call attended.

Operational Delivery:

Carry out commissioning service contract maintenance and after-hours service commitments in a professional efficient manner.
Maintain relationships between the VERTIV and our customers by having professional interactions with customers & providing customer feedback to the Vertiv Team.
Keep up to date with your training requirements across multiple Vertiv technologies.
Maintain the supplied company vehicle & personal appearance to the appropriate company standard.
Spare Parts. Keep personal onboard spares inventory record & report inventory use.

WHS Environment & Quality:

Comply with all Work Health & Safety Environment and Quality obligations.
Actively promote safety in the workplace

Daily Work Duties and expectations:

Drivers Licence is required (may involve visit to remote sites)
Overnight or longer trips may be required.
Unaccompanied (Lone worker) After-hours work and being on an On-Call Roster is needed.
Attending customer Service calls.
Use of ladders Scissor lift and scaffolding.
Working in tight and restricted locations.
Working on and around Energised Electrical equipment.
Working on live refrigerant lines and pressure vessels.
Working and Heights (needs Work at Heights Training and refreshed every 5 years)
Working on HVAC Mechanical systems that will involve awkward body positions at times.
Lifting carrying relocating equipment and components (e.g Compressors Gas Bottles etc)

Employees reporting to Incumbent	Nil
Main contacts within Company	Other Customer Engineers Thermal Service Supervisor Thermal Service Operations Manager Safety Manager Technical Support Team Sales Team Finance
Main contacts outside the Company	Customers Product Suppliers Contractors Vertiv Partners
Education/Qualification:	Mechanical Trade Certificate (state dependant) Restricted Electrical Licence Refrigerant Handling Licence
Specialist Knowledge:	Technical knowledge - data centres telecom commercial & industrial or similar industries (highly regarded)
Practical Experience:	Proven track record within the Air Conditioning or other precision cooling industry as a service technician Thermal controls & Networking knowledge Proficiency in Microsoft Office
Personal Characteristics:	Excellent communication inter-personal and problem-solving skills. Learning agility Interpersonal skills Ability to work collaboratively in a team environment. Ability to multitask and priorities workloads. Negotiation & influencing skills. Computer literacy at an intermediate level

DescriptionThe purpose of this position is to carry out the maintenance servicing of Vertiv equipment after hours service work and commissioning as planned and directed by the Service Operations Manager and Thermal SuperKey ResponsibilitiesPlanning & Reporting:Plan your customer service maintenance ...

Description

Key Responsibilities

Planning & Reporting:

Plan your customer service maintenance visits in a structured and methodical manner.
Time Sheets Digital reporting tool to be used (i.e. accurately record hours worked and all call out and response times) each day.
Field Service Reports - to be completed for every maintenance & service call attended.

Operational Delivery:

Carry out commissioning service contract maintenance and after-hours service commitments in a professional efficient manner.
Maintain relationships between the VERTIV and our customers by having professional interactions with customers & providing customer feedback to the Vertiv Team.
Keep up to date with your training requirements across multiple Vertiv technologies.
Maintain the supplied company vehicle & personal appearance to the appropriate company standard.
Spare Parts. Keep personal onboard spares inventory record & report inventory use.

WHS Environment & Quality:

Comply with all Work Health & Safety Environment and Quality obligations.
Actively promote safety in the workplace

Daily Work Duties and expectations:

Drivers Licence is required (may involve visit to remote sites)
Overnight or longer trips may be required.
Unaccompanied (Lone worker) After-hours work and being on an On-Call Roster is needed.
Attending customer Service calls.
Use of ladders Scissor lift and scaffolding.
Working in tight and restricted locations.
Working on and around Energised Electrical equipment.
Working on live refrigerant lines and pressure vessels.
Working and Heights (needs Work at Heights Training and refreshed every 5 years)
Working on HVAC Mechanical systems that will involve awkward body positions at times.
Lifting carrying relocating equipment and components (e.g Compressors Gas Bottles etc)

Employees reporting to Incumbent	Nil
Main contacts within Company	Other Customer Engineers Thermal Service Supervisor Thermal Service Operations Manager Safety Manager Technical Support Team Sales Team Finance
Main contacts outside the Company	Customers Product Suppliers Contractors Vertiv Partners
Education/Qualification:	Mechanical Trade Certificate (state dependant) Restricted Electrical Licence Refrigerant Handling Licence
Specialist Knowledge:	Technical knowledge - data centres telecom commercial & industrial or similar industries (highly regarded)
Practical Experience:	Proven track record within the Air Conditioning or other precision cooling industry as a service technician Thermal controls & Networking knowledge Proficiency in Microsoft Office
Personal Characteristics:	Excellent communication inter-personal and problem-solving skills. Learning agility Interpersonal skills Ability to work collaboratively in a team environment. Ability to multitask and priorities workloads. Negotiation & influencing skills. Computer literacy at an intermediate level

Key Skills

Debugging
Remote Access Software
IT Service Management
IOS
Multithreading
VPN
Neo4j
FISMA
SSO
Github
Google Suite
Troubleshooting

Apply Now

About Company

Vertiv Group

Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need s ... View more

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