Service Engineer – Merchant Automation

Service Engineer - Merchant Automation

Kongsberg Maritime is hiring a Field Service Engineer to join our Global Customer Support team in Singapore. You will be responsible for commissioning servicing and maintaining KONGSBERG systems and sensors onboard ships worldwide as well as providing remote support and troubleshooting. The ideal candidate will have experience with Alarm Monitoring Systems (AMS) propulsion and steering control systems and a strong understanding of main engines and thrusters. Youll also work with systems like Bearing Wear Condition Monitoring Sentry MetaPower Quad and K-CMS. This role offers an exciting opportunity to contribute to a global team in a customer-focused environment.

The role also involves providing the onboard services commissioning of refit and retrofit projects remote guidance/product support to our customers as well as being part of a knowledge pool giving backend support for the field service team.

Innovate for a better world with us. Protechting People and Planet drives every solution.

What you will be doing

• Provide customer support commissioning and service for Kongsberg Maritime Merchant Automation products including Machinery Instrumentation and Condition Monitoring Systems.
• Perform installation commissioning service and maintenance onboard vessels worldwide.
• Offer technical support remote service and guidance to customers ensuring high-quality service delivery.
• Manage and execute service activities across Southeast Asia maintaining strong relationships with existing clients.
• Generate service reports update technical documentation (e.g. drawings cable information) and assist in product development and sales support.
• Support project management for refit/retrofit projects and provide backend assistance to the service team.
• Assist the sales department with technical inquiries and engage in product innovation initiatives.
• Handle pre- and post-service administrative tasks and undertake ad-hoc duties as required.

We think you should have

• Diploma or Degree in Electronics Mechatronics Instrumentation/Automation or Mechanical Engineering; relevant experience may substitute formal education.
• 3-5 years of experience in Alarm Monitoring & Control Systems and Automation with strong knowledge of computer hardware peripherals and basic software.
• Experience in onboard ship Automation Systems (controls propulsion) Distributed Control SystemsPower Management System and mechanical/electromechanical systems (engines rotating equipment).
• Relevant experience in the maritime industry shipping or offshore oil & gas installations is a plus.
• Ability to travel overseas on short notice.
• Excellent communication skills (oral and written) in English.
• Strong project management problem-solving and self-motivation skills.
• Service-oriented with a passion and patience for customer handling.
• Independent self-driven with a methodical systematic approach to tasks.
• Ability to cooperate well in teams share knowledge and contribute to a positive working environment.
• Strong organizational skills with the ability to plan prioritize and meet deadlines.
• Ability to act on initiative take responsibility and make things happen.

AtKONGSBERG we believe that diversity fuels innovation. We encourage you to apply even if you do not meet every requirement. Your unique perspective is valuable to us. Your skills attitude and perspective could be exactly what we are looking for!

This employment may require obtaining relevant statutory and government requirements and documentation essential for legal employment. Pre-employment medical check may be requested to ensure that selected candidate is in good health and fit for the roles responsibilities aligning with safety and health standards at KONGSBERG.

You are able to

• use a methodical and systematic approach plan ahead define clear priorities and allocates resources effectively
• analyse complex issues and problems and come up with rational judgments
• demonstrate specialist knowledge and expertise in own area
• communicate in a clear precise and structured way
• adhere to company rules and procedures and execute plans with commitment and determination

Why join us

• An exciting and important position working for the world-leading supplier of maritime solutions
• Be part of a diverse team spread across several countries embracing collaboration and cultural diversity.
• Professional and personal development and career opportunities including access to training programs and mentorship opportunities for continuous learning and career advancement.
• Competitive pay and benefits including attractive insurance policies and flexi-benefits

Protechting People and Planet guides us and diverse backgrounds ignite problem-solving

Where you will be working

81 Toh Guan Road East #04-01 Singapore 608606

Kongsberg Maritimeis a technology pioneer enabling a more sustainable future for our oceans. Our zero-emission integrated technologies advance the maritime industry and solve our customers toughest problems. With unmatched competence domain knowledge innovation and market reach we are the trusted maritime partner. Headquartered in Kongsberg Norway the company has manufacturing sales and service facilities in 35 countries.

OurGlobal Customer Supportdivision is responsible for Kongsberg Maritimes services upgrades and support in the aftermarket. Our 3000 employees are present in 35 different countries around the world. During the operational lifetime of more than 30.000 installations we ensure cost-efficient delivery of services upgrades and spare parts in order to secure availability and predictability to our customers.

KONGSBERGis a leading global technology group. Throughout our proud two hundred year history we have continuously advanced applying innovative solutions to the needs of our customers partners and society at large. We believe diversity is our strength. By fostering an inclusive and diverse culture we nurture and ensure space for different perspectives and ideas. We are determined in our work to mature and improve our ability to utilize our diversity and culture of differences to create positive business results.

Protechting people and planet