Aftersales Director – VinFast Philippines

About VinFast

VinFast is a global electric vehicle (EV) manufacturer under Vingroup Vietnams largest private conglomerate. With a strong commitment to sustainable mobility VinFast designs manufactures and distributes smart electric vehicles supported by an advanced digital ecosystem and industry-leading aftersales policies. As part of its expansion in Southeast Asia VinFast Philippines is building a strong sales and aftersales network to deliver a world-class EV ownership experience.

Position Objective

The Aftersales Director will be responsible for building leading and scaling VinFasts aftersales operations in the Philippines. This role plays a critical part in ensuring excellent customer satisfaction operational excellence of EV service workshops and a robust aftersales ecosystem aligned with VinFasts global standards.

Key Responsibilities

Aftersales Strategy & Leadership

• Develop and execute the overall aftersales strategy for VinFast Philippines in line with business growth and network expansion plans.
  

• Define service models operating standards KPIs and SLAs for EV aftersales operations.
  

Service Workshop Operations (EV-Focused)

• Establish and manage VinFast-owned and authorized EV service workshops.
  

• Ensure compliance with EV-specific standards including high-voltage safety battery diagnostics and repair software/OTA updates and advanced electronic diagnostics.
  

• Continuously improve workshop productivity quality and customer experience.
  

Dealer & Partner Network Management

• Recruit onboard and manage authorized service partners and dealers nationwide.
  

• Implement certification programs audits and performance reviews for service partners.
  

Spare Parts & Supply Chain

• Oversee spare parts planning inventory management logistics and distribution to ensure parts availability and cost efficiency.
  

Warranty & Customer Support

• Manage warranty policies claims handling and escalation processes.
  

• Oversee customer service operations including roadside assistance and 24/7 support services.
  

• Drive customer satisfaction (CSAT) and loyalty initiatives.
  

Training & Capability Development

• Build and lead technical training programs for EV technicians service advisors and dealer teams.
  

• Ensure continuous capability development in EV technologies battery systems and safety standards.
  

Financial & Performance Management

• Manage aftersales budget and P&L.
  

• Monitor and report key KPIs such as repair turnaround time repeat repair rate workshop efficiency CSAT and service network coverage.
  

Compliance & Safety

• Ensure all aftersales operations comply with local regulations environmental standards and VinFast global policies.
  

Requirements

Mandatory

• Bachelors degree in Automotive Engineering Electrical/Electronics Engineering Mechanical Engineering Business Administration or related fields.
  

• Minimum 812 years of experience in automotive aftersales with at least 5 years in a senior management role (Aftersales Head Service Director Operations Director etc.).
  

• Strong hands-on experience in EV aftersales or EV service workshop management (high-voltage systems batteries electric motors inverters OTA/software diagnostics).
  

• Proven experience in building and managing dealer/service workshop networks.
  

• Strong leadership operational and financial management skills (P&L KPI-driven).
  

• Fluent in English; knowledge of Filipino/Tagalog is a strong advantage.
  

• Willingness to travel frequently within the Philippines.
  

• Candidates who can join within a short notice period are highly preferred.
  

Preferred / Advantage

• Experience with global OEMs or premium automotive brands.
  

• EV safety or high-voltage certification.
  

• Experience with digital aftersales systems (DMS CRM workshop management systems).
  

• Strong local market knowledge and supplier network in the Philippines or Southeast Asia.
  

Benefits