Headways mission is a big one to build a new mental health care system everyone can access. Weve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance.

1 in 4 people in the US have a treatable mental health condition but the majority of providers dont accept insurance making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice.

Headway was founded in 2019. Since then weve grown into a diverse national network of over 60000 mental healthcare providers across all 50 states who run their practice on our software and have served over 1 million patients. Were a Series D company with over $325m in funding from a16z (Andreessen Horowitz) Accel GV (formerly Google Ventures) Spark Capital Thrive Capital Forerunner Ventures and Health Care Service Corporation.

We want your time here to be the most meaningful experience of your career. Join us and help change mental healthcare for the better.

About the Role

At Headway trust is foundational. Patients trust us to connect them with quality providers. Providers trust us to handle the complexity of insurance. And payers trust us to maintain clinical and coding integrity across our entire network.

As a Staff Product Designer for Provider youll be the design anchor for a new pod focused on building the infrastructure that upholds this trust. Youll lead the design vision and execution for how we support clinical excellence ensure coding accuracy and provide meaningful feedback to providersall while maintaining the provider experience that makes Headway different.

This role sits at the intersection of complex regulatory requirements operational scale and provider experience. Youll design systems that handle hundreds of clinical reviews support thousands of provider interactions and deliver feedback that helps providers continuously improve and elevate their practice.

What makes this unique: Youll need to hold multiple mental models simultaneously (clinical standards operational workflows provider experience payer requirements) and design systems that serve all of them without compromise. The spike were looking for is domain fluency systems thinkingthe ability to become fluent in clinical standards and review processes to design solutions that actually work under real-world constraints. This is about finding clarity in constraint designing operational systems that feel humane and supportive and understanding that the user is the entire ecosystem.

In this role youll:

Own the design vision and deliver high-craft solutions

• Lead design across clinical review infrastructure provider feedback systems and coding accuracy tools
• Translate dense regulatory requirements and clinical standards into intuitive human-centered experiences that make complex requirements feel manageable
• Design for multiple audiences: internal operations teams providers receiving feedback and payers evaluating our network
• Define the experience vision for supportive education and improvement flows that help providers elevate their practice
• Establish and maintain a high bar for visual and interaction design that makes systems feel approachable and helpful

Build systems partner strategically and mentor

• Develop reusable patterns for complex workflows and contribute to our design system (Helix)
• Work deeply with product engineering clinical operations and standards teams
• Connect the dots across all of provider experiencedesigning solutions that span multiple touchpoints when needed
• Collaborate with provider experience designers to ensure feedback systems feel genuinely supportive and educational
• Mentor other designers and model effective cross-functional partnership

Youll be a great fit if you:

Have deep experience building complex systems with strong craft

• 8 years as a product designer with experience designing for operational tools regulated workflows or multi-sided platforms
• Youve shipped products that balance competing constraintsuser needs business requirements regulatory obligations
• Your visual and interaction design work is polished and precise
• You know that good craft isnt decorativeits the grammar that makes complex systems understandable and usable

Thrive in complexity and ambiguity

• Youre comfortable with incomplete requirements and use design to help clarify and define the problem
• You can scope work appropriately knowing when to prototype quickly and when to invest in thorough exploration
• You balance strategic thinking with hands-on executionyou can develop the vision and then roll up your sleeves to execute it

Collaborate effectively with accountability beyond your pod

• You work well with cross-functional partners and can translate between different disciplines
• You communicate clearly in writing in design artifacts and in conversation
• You feel accountable to the entire provider experience not just your podyoure willing to push on and help drive work across the full provider journey when its needed

Care about the mission

• Youre motivated by work that has real impact on peoples access to healthcare
• You want to help build systems that make it easier for providers to do their best work while meeting the standards that keep patients safe

Compensation & Benefits:

The expected base pay range for this position is $215900 - $254000 based on a variety of factors including qualifications experience and geographic addition to base salary this role may be eligible for performance-based variable compensation and an equity grant depending on the position and level.

We are committed to offering a comprehensive and competitive total rewards package including robust health and wellness benefits retirement savings and meaningful ownership opportunities through equity. Compensation decisions are made holistically ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

• Benefits offered include:
• Equity compensation
• Medical Dental and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development

We believe a teams strength is in its people and we cannot achieve this mission without a team that reflects the diversity of this problem across race ethnicity gender sexuality age national origin religion family status disability military status and experience.

Headway is committed to the full inclusion of all qualified individuals. As part of this commitment Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or receive other benefits and privileges of employment please inform the recruiter when they contact you to schedule your interview.

Headway participates in E-Verify. To learn more click here.