Call Center Supervisor
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Job Location:
Phoenix, NM - USA
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
YOUR KEY RESPONSIBILITIES:
- Establish efficient floor monitoring management: Supervise Appointment Coordination Experts (ACEs) to ensure proper protocols are being followed. Monitor and manage outbound lists to ensure daily productivity. Take initiative to create/suggest process that can help the floor function efficiently.
- Oversee QA procedures effectively: Evaluate calls to ensure call quality. Provide one on one coaching using evaluations. Ensure ACEs are using proper procedures in a timely fashion.
- Establish effective communication: Maintain open communication with team and regular Team meetings. Assist the team with any questions to set them up for success.
- NCC Career Development tasks: Conduct monthly reviews with ACEs to complete performance reviews and coaching to ensure maximum quality and production. Depending on the performance provide the ACEs with a Performance Improvement Plan (PIP) and ensure proper steps are taken.
YOUR GOAL:
- Meet or exceed call quality expectations
- Annual Employee Turnover
- Effectively trains team members on NCC procedures and guidelines
YOUR QUALIFICATIONS:
- Minimum two years call center experience
- Proficient with Microsoft Office Suite or related software
YOUR SKILLS
- Strong desire and motivation
- Strong learning agility
- Positive teamwork and collaboration skills
- Effective communication and interpersonal skills
- Efficient in planning organizing and time management
- Proficient research and analysis skills
- Takes initiative and remains adaptable
- Demonstrate technical proficiency
Required Experience:
Manager
Key Skills
- Children Activity
- Feed
- ASP.NET
- Corporate Strategy
- Health And Safety Management
About Company
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