Software Engineer II

ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:

Development and Design:

• Design develop/build and test applications integrations scripts automations and other software solutions that meet business objects and requirements while adhering to the SDLC security standards development guidelines and best practices. Define system performance standards and KPIs.
• Properly and accurately estimate track and document all development efforts to all departmental and team standards and specification requirements. This might include but is not limited to detailed LOE estimates technical specifications flowcharts architectural diagrams administration instructions and end-user manuals
• Collaborate as needed with project managers business analysts and other developers as well as other project resources during the scoping requirements gathering and design phases of projects. Comply with all project plans throughout the development process.

Operational Support:

• Provide exceptional customer end-user and stakeholder support always.
• Troubleshoot and debug solutions to resolve incidents and ongoing problems.
• Monitor systems performance and identify areas of improvement.
• Upgrade reconfigure and improve solutions as needed to achieve high usability reliability availability accuracy and performance and either reduce or eliminate technical debt.

• ACCOUNTABILITY- Takes ownership for actions decisions and results; openly accepts feedback and demonstrates a willingness to improve. Take ownership and accountability of problems and facilitate finding a solution involving other groups as necessary. Own and manage priorities and individual tasks without direct supervision. Take initiative and seek out opportunities. Assess and accept risks and learn from mistakes.
• BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust confidence and respect; adheres to GCIs Code of Conduct for Employees the Basic Principles. Lead by example on all fronts.
• COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally including the ability to explain technical concepts to all audiences including software diagramming such as UML. Decision making problem solving both technical and procedural. Ability to facilitate strategic and tactical discussion between business users and stakeholders technical teams and IT leadership. Take initiative to initiate communication amongst teams including remote team members.
• COMPLIANCE - Follows internal controls; protects company and customer confidential information; abides by GCIs Code of Business Conduct & Ethics.
• CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer a professional level of service to both external and internal customers.
• RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings training and other work obligations.
• SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
• COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. Build and maintain effective working relationships with leadership peers customers and vendors. Work to resolve problem relationships directly. Ability to work independently and within a team environment professionally.
• RESULTS - Uses a combination of knowledge initiative sound decision making innovation adaptability and problem solving. Ability to provide training to team members on technology.
• MS Office knowledge (e.g. Outlook Teams Word Excel). Knowledge of standard network engineering concepts. Ability to create and edit network diagrams.

Additional Job Requirements:

This is a mid-level position within the Software Engineering discipline. Must have a comprehensive understanding of operations and functions; receive work at a higher level under general guidance with periodic review and direction of the supervisor. Requires ability to make and implement routine operational decisions and participate in larger projects and be counted on to complete tasks on time and within scope and budget.

Minimum Qualifications:

Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis

• High School diploma or equivalent.
• Bachelors degree inComputer ScienceComputer Technologies Systems Analysis Engineeringor relevant field. *
• Minimum of three (3) years experience insoftware development configuration engineering or similar technical role. *
• Experience with multiple OS scripting languages and Web based scripting technology.

Preferred:

• Experience within the telecommunications industry.
• Other telecom industry or job specific certifications.

DRIVING REQUIREMENTS:

This position may require access to reliable transportation for occasional travel such as between retail store locations offices worksites or other locations as needed.

• Work is primarily sedentary requiring daily routine computer usage.
• Ability to work shifts as assigned work in standard office/home office setting and operate standard office equipment.
• Ability to accurately communicate information and ideas to others effectively.
• Physical agility and effort sufficient to perform job duties safely and effectively.
• Ability to make valid judgments and decisions.
• Available to work additional time on weekends holidays before or after normal work hours when necessary.
• Must work well in a team environment and be able to work with a diverse group of people and customers.
• Virtual workers must comply with remote work policies and agreements.

Network Integration Focus Addendum:

Additional Engineer Job Duties & Disciplines

UI and Full Stack Focus Addendum:

Additional Engineer Job Duties & Disciplines