Systems Director, Population Health Service Organizations

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nations largest nonprofit Catholic healthcare organizations CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2300 clinics care sites and 137 hospital-based locations in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157000 employees 45000 nurses and 25000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care community benefits and unreimbursed government programs. Together with our patients physicians partners and communities we are creating a more just equitable and innovative healthcare delivery system.

The System Director of IT Population Health Services Organization (PHSO) is a leader responsible for the strategic oversight architecture and operational performance of IT systems and applications that support population health management managed care operations and end-user support services within a Population Health Services Organization (PHSO). This role is pivotal in driving the successful implementation and optimization of platforms used for care coordination risk stratification quality improvement and payer-provider integration ensuring alignment with the organizations value-based care and health equity goals.

Reporting to the System VP of Physician and Clinical Enterprise the director collaborates closely with senior leadership including the CEO COO VP of analytics and Compliance leadership. The incumbent leads a multidisciplinary team encompassing system analysts IT support specialists data integration engineers application developers architects and vendor partners to deliver seamless high-performing technology solutions that support both clinical and administrative stakeholders across the PHSO and affiliated provider networks.

In addition to managing the population health IT ecosystem the director oversees the End User Services functionensuring reliable desktop support efficient help desk operations timely issue resolution and excellent customer experience for all system users. The individual is also responsible for maintaining a secure interoperable and scalable IT architecture that meets regulatory requirements (HIPAA NCQA CMS) supports real-time data exchange (e.g. via HIEs FHIR HL7) and enables actionable insights through integrated analytics platforms.

This leadership role plays a central part in advancing the organizations ability to manage cost improve care quality and enhance patient and provider experience across government and commercial managed care contracts.

Essential Functions:

Systems Strategy & Leadership

Lead the design and implementation of IT systems that support managed care and population health objectives.

Align systems architecture with organizational strategies related to value-based care ACOs Medicare Advantage Medicaid and commercial payer programs.

Oversee integration of clinical and claims data to support whole-person care.

Population Health & Managed Care Integration

Ensure systems support care coordination workflows care management documentation and chronic condition tracking.

Manage platforms that support risk stratification predictive modeling and attribution logic.

Collaborate with clinical leadership to build technology-enabled pathways for preventive care care gaps and patient engagement.

End User Services Management

Lead and mentor the End User Services team ensuring excellent IT support for clinicians case managers analysts and administrative staff.

Develop and monitor SLAs support KPIs incident response times and user satisfaction metrics.

Oversee help desk operations ticketing systems desktop support hardware/software provisioning and user access governance.

System Support & Architecture

Direct the architecture and scalability of population health IT platforms and managed care applications.

Ensure systems are resilient secure and compliant with federal state and local data privacy laws.

Work with infrastructure and cloud teams to manage hosted environments and ensure system availability.

Interoperability & Data Management

Support interoperability between EMRs/EHRs payer systems HIEs and third-party applications using FHIR HL7 X12 or APIs.

Ensure high data quality and integrity across disparate sources including clinical claims SDoH pharmacy and utilization data.

Analytics & Reporting

Partner with analytics teams to enable performance dashboards financial risk reports and contract performance monitoring.

Ensure systems support HEDIS STARS CAHPS and other regulatory and quality reporting requirements.

Identify system enhancements to support accurate and timely reporting of key population health and managed care metrics.

Project & Vendor Management

Manage vendor relationships for care management analytics and managed care platforms (e.g. EZCap QNext Innovaccer).

Lead cross-functional projects for new implementations upgrades or enhancements.

Track and report project timelines risks and success metrics.

Compliance & Governance

Ensure all systems comply with HIPAA NCQA CMS and state/federal regulations.

Participate in data governance committees to maintain data stewardship and documentation standards.

Financial Stewardship:

Demonstrate effective financial stewardship by performing cost benefit analysis and recommend solutions within corporate policies and standards

Team Development:

Lead and mentor System Managers architects developers and integration engineers fostering a culture of innovation collaboration and continuous learning

CyberSecurity

Working with the CRO holds accountability for cybersecurity related to PHSO applications and data movement.

Partnering with the CRO responsible for appropriate role based access control accesses and provisioning

Ensure system compliance with SOC2 type 2 standards

Remote eligible.

The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.

Bachelors Of Science -Information Technology Health Informatics or related field required

Masters Of Science -Information Technology Health Informatics or related field preferred

10 years in healthcare IT with 5 years in a leadership role.

Experience with managed care models (Medicare Advantage ACO Medicaid) HIE integration and population health tools (e.g. Epic EZCap QNext Healthy Planet Innovaccer).

Experience with FHIR HL7 CCD APIs and other interoperability standards.

Familiarity with ACO CIN and value-based care models.