Systems Analyst

Systems Analyst I Health & Human Services IT Solutions

About Us

Endurance IT Services provides Managed IT Services Cybersecurity Solutions IT Consulting and IT Staffing for DirectHire ContracttoHire and Contract placements. We partner with organizations across the region to deliver highly skilled technical talent aligned with business needs and longterm growth.

Overview

We are seeking a Systems Analyst I to support Access Management and Workforce Mobility within the HHS IT Solutions division. Reporting to the IT Solutions Lead this role provides operational support analysis and project-driven enhancements for a broad portfolio of state federal and local health and human services applications.
This includes Access Management for 46 COTS systems (such as DBHDS VDSS and Criminal Justice applications) Mobile Device Management (iPads iPhones MacBooks) mobile application solutions across 70 programs and support for emerging technologies including VDI telehealth telecase management and mobility enablement.
The ideal candidate is a detailoriented earlycareer analyst who is ready to learn problemsolve and support diverse technology needs in a highly regulated environment.

Responsibilities

Operational Support & Access Management

• Support daytoday Access Management operations for 46 enterprise and state/federal systems
  
• Elicit and manage rolebased security and access requirements using HP ALM
  
• Manage service requests and incidents in ServiceNow
  
• Maintain the teams Knowledge Management System (KMS) in ServiceNow
  

Mobile Device Management & Mobility Enablement

• Support Mobile Device Management (MDM) for iPads iPhones and MacBook Air devices
  
• Contribute to designing and implementing mobile application solutions for 70 HHS programs
  
• Ensure compliance with HIPAA FERPA CJIS PREA and other regulatory frameworks
  

Business & Technical Analysis

• Assist the Business Analyst with workintake development and project discovery
  
• Document business processes using BPMN and create process models
  
• Perform analytical assessments such as SWOT GAP and Root Cause Analysis
  
• Collaborate with Business Applications and Data & Analytics teams to design usercentric mobile applications
  

Quality Assurance & Testing

• Develop and execute test plans including UAT scenarios and scripts
  
• Validate functionality security alignment and user experience prior to deployment
  

Project Support

• Contribute to device lifecycle replacement projects
  
• Assist in the rollout of new mobile solutions telehealth capabilities and telecase management technologies
  
• Support department-wide innovation projects such as cloud document management workforce mobility initiatives and eSignature implementation
  

Team Support & Mentoring

• Provide guidance to Business Application Specialists Support Technicians and interns
  
• Promote knowledge sharing and process improvement within the HHS Solutions team
  

Qualifications

Required

• 13 years of experience in systems analysis IT support or related juniorlevel technical roles
  
• Foundational understanding of business analysis system requirements and process documentation
  
• Ability to learn and support Access Management concepts and rolebased security
  
• Strong communication and organizational skills
  
• Ability to work in a regulated environment with sensitive data (HIPAA FERPA CJIS PREA compliance awareness a plus)
  

Preferred

• Experience with ServiceNow HP ALM MDM platforms or BPMN modeling
  
• Exposure to mobile application design or enterprise mobility management
  
• Familiarity with health and human services programs or government systems