Senior Field Service Engineer
Share
Job Location:
Taipei City - Taiwan
Monthly Salary:
Not Disclosed
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at
Job Function:
Customer ManagementJob Sub Function:
Technical Field ServiceJob Category:
ProfessionalAll Job Posting Locations:
Taipei City TaiwanJob Description:
About MedTech
Fueled by innovation at the intersection of biology and technology were developing the next generation of smarter less invasive more personalized treatments.
Your unique talents will help patients on their journey to wellness. Learn more at Surgery
Fueled by innovation at the intersection of biology and technology were developing the next generation of smarter less invasive more personalized treatments.
Are you passionate about improving and expanding the possibilities of surgery Ready to join a team thats reimagining how we heal Our Surgery team will give you the chance to deliver surgical technologies and solutions to surgeons and healthcare professionals around the world. Your contributions will help effectively treat some of the worlds most prevalent conditions such as obesity cardiovascular disease and cancer. Patients are waiting.
Your unique talents will help patients on their journey to wellness. Learn more at work options may be considered on a case-by-case basis and if approved by the Company. An internal pre-identified candidate for consideration has been identified. However all applications will be considered.
We are searching for the best talent for Senior Field Service Engineer.
You will be responsible for:
Responsible for pre-installation site assessment capital installations repair preventive maintenance trouble shooting and upgrades of capitals for J&J MedTech Surgery.
Maintain appropriate clinical and technical knowledge to ensure customer issues are resolved.
Commercialize Service Offering Post Warranty (Support Coverage / Extended Warranty)
Document all field service customer interactions and field service activity in CRM/Business System.
Implement plan for completing field actions as required
Monitor field reliability performance issues and trend and feedback to engineering manufacturing and sourcing teams
Efficiently manages all assets and resources minimizing the liability of company assets.
Agile and efficiently communicate with diverse stakeholders on capital service and repair including local and regional partners and external customers.
Qualifications / Requirements:
Strong working knowledge of capital service and repair used in the medical device industry.
Strong responsibility regarding on time completion projects and service.
Excellent customer service and communication skills with service offering during contract renewal and extended warranty.
Ability to work flexible and adapt to changing work schedules.
Ability to diagnose and solve problems.
Ability to work nationwide domestic travel required.
Ability to work under pressure.
Technical certification in the related field is preferred.
Experience in medical industry.
Required Skills:
Preferred Skills:
Analytical Reasoning Business Behavior Coaching Communication Continuous Improvement Cross-Functional Collaboration Customer Service Customer-Support Customer Support Operations Customer Support Trends Data Gathering Analysis Facilitation Incident Management Problem Solving Project Management Office (PMO) Service Request Management Technical CredibilityRequired Experience:
Senior IC
Key Skills
- MobileIron
- Robotics
- Field Service
- Mechanical Knowledge
- Sonography
- IP Networking
- Schematics
- Mechanical Engineering
- Medical Imaging
- Human Resources
- Programmable Logic Controllers
- Troubleshooting
About Company
About Johnson & Johnson A t Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities and forward progress. That’s why for more than 130 years, we have aimed to keep people well at every age and every stage of life. Today, as the world’s larges ... View more
