Asset Management Operations Service Delivery Associate

• Provide oversight for Fund Accounting Fee Billing Regulatory Reporting restructures product and fund life cycle events as well as all related services delivered by our outsourced vendor in Taiwan and other overseas locations
• Engage in communicating with senior stakeholder and proactive relationship management with internal and/or external parties and provide escalation as required
• Influence and drive change incorporating business and client requirements
• Support the team with technical expertise especially in the areas of Funds and ETFs operational processes and vendor management
• Assist in service delivery initiatives and provide a focus around automation utilizing various tools to enhance operational efficiency
• Monitor market developments in different markets and understand how regulations impact operational processes and the funds
• Assist in design develop and coordinate the oversight and governance framework by updating policies and procedures to comply with local regulations and implementing and monitoring internal controls to ensure compliance
• Analyze root-cause of recurring issues through regular review of metrics assist in developing programs for service enhancements arising from these reviews and assist in Fund reviews and ad-hoc global projects implementation across the wider business
• Review operational processes to identify areas for enhancement and identify and escalate key risks and participate in resolution

• Bachelors Degree in Business Accounting Finance or other related disciplines
• Minimum 2 years of relevant working experience within the financial services industry within an Asset Management or Securities Services Organization
• Demonstrated experience and current working knowledge of fund accounting processes and deliverables
• Strong technical skills including understanding of Accounting Principles and securities types
• Excellent interpersonal skills and ability to maintain good stakeholder relationships
• Experience working within a fast paced environment where accuracy is critical
• Root-cause analysis and corrective action capabilities with a risk mindset
• Proficiency in written and spoken English and Mandarin to interact with local and global stakeholders
• Proficiency in MS Excel PowerPoint
• Professional License like SITCA License or Senior Brokerage License is a must
• Proven team player and self-starter with strong operational skills

Preferred qualifications capabilities and skills

• Experience and understanding of Transfer Agency will be considered to be an advantage
• Demonstrated proficiency with Python Alteryx UiPath
• Knowledge in business intelligence and data visualization platform such as Business Objects Qlikview and QlikSense