Program Support Officer

Sydney - Australia

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

At the NSW Department of Education we educate and inspire lifelong learners from early childhood through schooling to vocational education and training.

Ongoing Full-Time opportunity
Based at Parramatta with flexible working arrangements available
Remuneration of $99938 - $110271 p.a. plus superannuation and annual leave loading

About the role

The Program Support Officer coordinates and supports the development and implementation of robust governance frameworks and programs to enable the effective meeting of organisational objectives.

For further information please click here to view the role description.

About you

Youll bring to the role:

Develop and maintain resources communications and operational procedures to enable the successful delivery of key business support services.
Provide high quality customer services aligned to the directorates a high-performance culture and the departments business objectives.
Build and maintain relationships with stakeholders and external partners to enable the effective delivery of business services and sustain a strong focus on customer service and support.
Provide advice on the operation and effectiveness of programs by analysing feedback and conducting evaluations and observations
Analyse and assess data draft review and update resources and processes to ensure information is usable accurate and up to date in line with operational guidelines and service standards
Develop and maintain a strong understanding of departmental policies and procedures and knowledge of relevant legislation and internal systems to enable the provision of accurate and up to date advice to program partners.
Contribute to the development and review of business processes and service improvements to identify opportunities to improve performance and customer service outcomes.
Provide a range of administrative services including the coordination of meetings preparation of papers minutes records and reports to meet operational requirements.
Have experience with procurement and contract support.

Essential requirements of the role

Strong background in operational delivery and taking responsibility of program delivery.
Demonstrated understanding of and commitment to the value of public education.

Benefits

Flexible working arrangements
35 hour working week
Competitive salary sacrificing employers contribution to superannuation and annual leave loading
Flex Leave entitlements generous holidays & leave conditions
Opportunities for advancement and mobility across the Department to support your career growth

How to apply

Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role.

Applicants are encouraged to prepare their application materials independently. The selection panel values authentic and personally written responses that reflect your own experience insights and alignment with the Departments values and priorities.

Please refer to the Applicants Guide to Applying to assist you with your application.

If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education click here for instructions on how to submit your application.

All other applicants please submit your application by clicking Apply Now.

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.

This is a child-related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information.

Candidates must have Australian work rights (citizens permanent residents New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens while temporary roles welcome applicants with a visa.

Closing date: 11/01/2026 at 11:59pm.

For role enquiries please contact Rosemary Miklecic at and for recruitment process enquiries please contact Alex Katombe at

Please note this role remains open for applications during the NSW Government closedown period (Wed 24 Dec 2025 Sun 12 Jan 2026). Any enquiries received during this time will be responded to once operations resume.

We welcome applications from all ages and genders Aboriginal and Torres Strait Islander peoples culturally and linguistically diverse groups the LGBTQIA community veterans refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine please contact the Diversity and Inclusion Team () or visit NSW Department of Education Diversity and Inclusion.

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role and who may be considered for a range of similar roles including temporary term or ongoing roles over the next 18 months.

Required Experience:

Unclear Seniority

At the NSW Department of Education we educate and inspire lifelong learners from early childhood through schooling to vocational education and training. Ongoing Full-Time opportunityBased at Parramatta with flexible working arrangements availableRemuneration of $99938 - $110271 p.a. plus superannua...