Benefits Assistant
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Job Location:
Birmingham - UK
Monthly Salary:
£ 24796 - 26824
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Permanent
Grade A 24796 to 26824
Consultation grade - subject to formal evaluation under the Pay Equity Review
Working 36.5 hours per week
An exciting permanent opportunity has arisen for amotivated outcome driven and dynamic person to join the Benefits Service as a Benefits Assistant.
The post holder will assist the Processing Team Manager in providing a high-quality service which ensures the Council meets is statutory and legal requirements.
The Benefits Assistant will ensure that all work undertaken is in accordance with law regulations and guidelines and handled as promptly and efficiently as possible.
The successful candidate will provide clerical support and undertake interrogation of computer records including basic updating in a team of staff dealing with benefit claims for Housing Benefit and Council Tax Benefit in accordance with appropriate legislation office procedures in order to deliver a quality service to claimants and to achieve the appropriate performance indicators
You will ideally have experience or familiarity in the following:
- Experience of working within a clerical/administrative environment
- Experience of computer use including data entry
- Effective written organisational & numerical communication skills
- A commitment to customer focus
- A commitment to equality of opportunity
- Ability to produce accurate information
- Ability to work in a team environment
- Ability to maintain and provide an accurate information
- To have a flexible approach
- Ability to maintain confidentiality at all times
Your role will encompass day-to-day administration of Council Tax billing and benefits processes whilst seeking to promote efficiency and continuous improvement.
The successful person will be expected tomake a valuable contribution to the effectiveness and continued improvement and success of the service by regularly contributing ideas suggestions and feedback to the Team Manager and at appropriate meetings or workshops
Please upload your up-to-date CV via the attachments part of your application this is required for shortlisting. Unfortunately we cannot consider any applications without a CV attached
Birmingham City Council is an accredited Disability Confident Leader employer andwe arecommitted to employing retaining and developing all of our people.
We want to ensure your recruitment journey with us is a positive and equitable one so please let us know if there are any reasonable adjustments additional support accessibility needs or if there is any way in which we can support you through your application.
For any informal enquires please contact:resourcing@
We welcome applications from people with caring responsibilities and flexible working options will be considered.
A Disclosure and Barring Service (DBS) check will be undertaken.
Proof of Right to work in the UK will be required for all applicants in accordance withUK Home Office requirements before any employment offer can be confirmed.
Job Description and PersonSpecification
We strive to advertise all roles for a minimum of two weeks. However due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration.
Key Skills
- Sales Experience
- Microsoft Office
- Customer Service
- Communication skills
- Microsoft Outlook
- Microsoft Word
- Business Management
- Benefits Administration
- Microsoft Excel
- Insurance Sales
- Customer relationship management
- Human Resources
About Company
We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in ... View more
