Manager. Technology Services

MLB Network (MLBN) is searching for a Manager Technology Services. This leadership role is responsible for managing technical support operations driving team performance and ensuring high-level end user duties include leading a team of technical support analysts handling escalations incident/request management managing end user IT projects improving support processes inventory management and supporting broadcast/production workflows. The manager will need to be an effective communicator and have the ability to promote cross-organizational collaboration. This role requires experience in managing enterprise-level support strong analytic skills and a tactical approach to executing IT initiatives.

Responsibilities:

• Lead a team oftechnical support analysts managing day-to-daysupportoperations of incidents requests and tasks for a 24x7x365 company.
• Overseeand ensuretimelyresolution of technical issues and efficient handling of service requests.
• Work with senior leadership to prioritize scope and plan business initiatives with the ability to build in-depth technical rollout plans.
• Foster a positive collaborative environment in line with MLBN values.
• Be a reliable decision maker with strong clear judgement ina high-pressureenvironment.
• Oversee the internal IT technical stack for an on-prem remote and broadcast/production workforce.
• OverseeAV and conferenceroomtechnology and events as needed.
• Manage cloud services identity solutions and endpoint management platforms.
• Manage hardware and software for employees on a range of devices including Windows macOS iOS Android etc.
• Serveas the primary contact for IT escalations with the abilityto managemajor incident responses.
• Actively coach and mentor team members.
• Partner with MLB Technology Services on cross-organizational initiatives projects tasks and overall strategy of the global MLB Technology Services.
• Articulate complex IT concepts and topics to non-technical stakeholders and provide regular clear conciseupdatesto leadership.
• Manage budget capital and operational costs as needed.
• Other such duties asrequired.

Qualifications and Skills:

• Minimum of8-10years experience in end-user technology support in a medium/large company.
• Minimum of 3 years experience in a supervisory or management rolewith direct line management ofsupportstaff.
• Strong knowledgeand experience inOS level support for a variety of operating systems including Windows 10/11 macOS iOS Android iPadOS etc.
• Deepexpertisein a variety of internal IT infrastructure tools and systems includingMicrosoft Active Directory Entra Intune/ManageEngine M365Oktaetc.
• Experience in supporting virtualization platforms such as VMware Citrix etc.
• Expertiseinadministering/supporting a wide range of end user collaboration products including Zoom Asana Slack Google Workspace M365Smartsheets etc.
• Experience in supportingpost-productionsystems workflows and applications such as Adobe Premiere After Effects MAMs SANs etc.
• Coding and scripting experience withgeneralpurposeprogramming languages( PowerShell Bash).
• Ability to troubleshoot and work within CLIs.
• General understanding of networking and networking concepts (DHCP TCP/IP DNSetc).
• Demonstrated ability to manage internal deployments of hardware/software to meet business requirements andobjectives.
• Excellent written and verbal communication skills.
• Stronganalyticalthinking and a proactive approach to solving complex problems with the ability to remain calm under pressure.
• The capacity to perform inambiguousand complex problem space with a high degree of ownership and autonomy.
• Excellent time management skills with the ability to prioritize tasks effectively.
• Ability to work cross-functionally with stakeholders across the business and external organizations.
• Proventrack recordof developing training paths for direct reports and fostering professional growth internally.
• Able to treat confidential information in a discreet andappropriate manner.
• Demonstrate a commitment to highly professional and ethical standards in a diverse workplace.
• Able to work non-traditional hours in non-traditional settings. This includesworkingweekends evenings and holidaysas well as potential travel to industry andbaseballspecial events.
• Must be able to effectively work remotely when scheduled to work off-site and when covering on-call.
• Be available to travel occasionally both domestically and internationally to support events branch offices and youth academies.
• Ability tolift upto 25 pounds.
• Possess the visual acuity needed to effectively deliverrequiredwork product.
• Possess the auditory acuity needed to effectively deliverrequiredwork product.
• Ability to sit stand kneel bend twist and turn for sufficient lengths of time in order to effectively deliver required workproduct.

Education:

• Bachelors Degreein a computer technology capacity such as Computer Science IT Broadcast Technology or equivalent work experience.

Position Reports to:

• Director IT

Pay Range: $115000 - $133000

As a candidate for this position your salary and related aspects of compensation will be contingent upon your work experience education skills and any other factors MLB Network considers relevant to the hiring addition to your salary MLB Network believes in providing a competitive benefits package for its employees.

Top MLB Network Perks & Benefits:

• Exceptional Medical/Dental/Vision Coverage
• Company Contributed 401K Plan
• Paid Time Off and Holidays
• Discretionary bonus eligibility
• Family Leave Benefits
• Commuter Benefits
• Discounts at MLB Store
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Employee Assistance Programs (EAP)
• Training & Development Programs
• Tuition Reimbursement

Why MLB Network

MLB Network is the ultimate television destination for baseball fans with studios located in Secaucus N.J. just minutes from New York City. Featuring live regular season game telecasts original programming highlights insights and analysis from the best in the business MLB Network produces baseball content for delivery to multiple media platforms. Cutting-edge technology is used to create MLB Networks Emmy Award-winning programming via roles in live studio and remote production operations engineering media management creative services social media and others.

Applicants requiring a reasonable accommodation for any part of the application and hiring process please email us at. Requests received for non-disability related issues such as following up on an application will not receive a response.

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