Student Services Associate

POSITION SUMMARY
The USC Viterbi School of Engineering seeksto hirethree Student Services Associates to join academic advising teams within its eight academic departments. These positions provide direct academicadvisingsupport to undergraduate masters and/or doctoral engineering students and serve asinitialpoints of contact for students navigating academic policies degree requirements and program expectations.

Thesepositionsmay be assigned one of the following specialization areas with responsibilities adjusted accordingly:

• Undergraduate Advising:onboarding degree tracking course planning petitions and graduation support.

• Masters Advising:graduate enrollment degree progress petitions and collaboration with faculty program directors.

• PhD Advising:doctoral milestone tracking qualifying exam coordination and dissertation progress support.

• Combined Advising:cross-level advising within departments thatmayintegratemultiplepopulations.

Assignments may vary over time based on enrollment patterns and operational needs. Alladvisingactivities must adhere to the Viterbi Student Services Handbook:Standards & Expectations for Academic Advisingand the companionService Standards & Benchmarks.

CORE RESPONSIBILITIES

• Provide day-to-day academic advising and administrative support for assigned student population(s).

• Respond to student inquiries and provideaccurateinformation on academic requirements policies and procedures.

• Processdegree progress forms petitions and other academic records in compliance with School and University policies.

• Maintainaccuratestudent files andassistwith data entrydata keepingscheduling and graduation processing.

• Support departmental communication events and outreach activities related to student success.

• Collaborate with faculty program directors and departmental leadership to support advising operations.

• Participate in training professional development and continuous-improvement initiatives led by VASE Student & Academic Services.

VITERBI STUDENT SERVICE STANDARDS

All Student Service Advisors are expected todeliver services in alignmentwith theViterbi Student Services Handbook: Standards & Expectations for Academic Advisingand its companionAppendix: Service Standards & Benchmarks. These standards reflect Viterbis commitment toequitableaccurate and student-centered service through collaboration between the VASE central team and academic departments.

REPORTING RELATIONSHIPS & TEAM STRUCTURE
Reports to: Departmental Student Services Manager Director of Student Services or Designated Administrator.Collaborates closely with: Faculty departmental staff and the VASE Student & Academic Services team.

PREFERRED QUALIFICATIONS

• Bachelorsdegree.

• One year of experience in academic advising or student services preferred.

• Familiarity with USC academic policies student records systems andadvisingprocedures preferred.

• Strong communication organization and problem-solving skills.

• Demonstrated commitment to providing student-centered service in a collaborative academic environment.

ADDITIONAL INFORMATION
All Student Services Programs and Engagement staffat the Viterbi School are required to work onsite a minimum of four days per week with one remote day permitted. Work schedules must align with regular USC business hours to ensure consistent service delivery and effective team collaboration. This schedule applies uniformly across all units and adherence to it is an expectation of employment in support of theSchoolsstudent service standards.

The base salary range for this position is$29.68-$33.16/hour. When extending an offer of employment the University of Southern California considers factors such as (but not limited to) scope of responsibilities work experience education and training skills internal equity and market conditions.

DISCLAIMER
This description outlines the general nature and level of work performed; it is not an exhaustive list of all duties responsibilities or skills.TheSchoolreserves the right to reassign advisors to areas of greatest need based on enrollment fluctuations or operational priorities whilemaintainingconsistency withUniversitypolicy andadvisingstandards.