Guest Services Supervisor

Reliable and engaging. As a Guest Services Supervisor you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure. 

What is in it for you:

• Paid time off
• Medical Dental and Vision Insurance 401K
• Complimentary shift meal
• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies and Educational Assistance for further development
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities like Planet 21

What you will be doing:

• Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service
• Handle guest concerns and react quickly tracking and notifying proper areas to guarantee memorable moments for our guests
• Ensure employees are informed daily about priorities to personalize service
• Responsible for organizing deliveries of luggage messages and any other items for delivery to guest rooms
• Follow department polices procedures and service standards including all safety polices
• Other duties assigned

Qualifications :

Your experience and skills include:

• Service focused personality is essential
• Previous experience in a similar leadership role is an asset
• Prior experience working with Opera or a related system
• Strong interpersonal and problem solving abilities and the ability to lead by example
• Ability to work well under pressure in a fast paced environment

Additional Information :

Your team and working environment:
A team of Heartists that are committed to working together supporting each other and providing the best guest experience Feel Valued Feel Sparked We Are One

Our Values

Respect:

We value the needs ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence:

We make genuine connections and we cherish every opportunity to make the people around us feel special.

Belonging:

We celebrate our differences. We support each other and we always stand together.

Empowerment:

We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity:

We build trust through mutual respect and being authentic.

Our commitment to Diversity & Inclusion: 
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Fairmont Austin is proud to be an Equal Opportunity Employer.  EOE/M/F/D/V

Remote Work :

No

Employment Type :

Full-time