This fast paced and fun working environment is the perfect space to showcase how you bring enthusiasm to everything that you do. Spend your days giving kids high fives after lessons building their confidence and making an impact on water safety.
Summary: Oversees the quality and success of Goldfish Swim School daily operations including
customer service sales growth of enrollments member satisfaction building culture in the workspace (specifically in the front of house) developing best practices and policies to meet members needs and demands. Candidates must have a willingness to learn about Aquatics - pool chemicals pump room lesson quality and training of the aquatics team. Assistant General Manager will assist General Manager and aquatics team to ensure success.
Duties and Responsibilities:
1. Directs and controls the daily operations to ensure the school is running per GSS standard operating procedures.
2. Manages the staff of GSS to ensure high productivity excellent performance and positive employee satisfaction.
3. Provides sales and marketing training to all qualified sales staff.
4. Works with the aquatics department to provide superior swim instruction to the students of GSS.
5. Interacts with the Deck Supervisors on issues related to class scheduling student progress customer service and employee performance and training.
6. Provides direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved.
8. Gains knowledge and experience of scheduling software to achieve a high level of competence in bookingsclass scheduling reporting and administrative functions.
9. Gains a high level of knowledge and experience in the GSS pool operations necessary to maintain a safe and sanitary swim environment.
10. Initiates and oversees workplace employee activities (Fun Department) with the goal of achieving improved employee satisfaction.
11. Directs and oversees the implementation of the Emergency Action Plan (EAP) and all safety procedures that pertain to the GSS facility. Trains all current staff on the GSS EAP.
12. Maintains current certifications and stays up-to-date professionally on the aquatics and management field.
13. Schedules staff and manages payroll.
14. Fulfills other duties and responsibilities as assigned by the Employer.
Education/Experience:
High school diploma or GED required. Bachelors degree in business administration communications or equivalent is
desired. Experience as youth sports instructor/coach camp counselor or aquatics instructor/supervisor is preferred.
Two to three years management experience is preferred.
Work Environment:
While performing this job the employee is regularly exposed to heat and humidity. Noise level is usually moderate.
Tropical Vibes & Impacting Lives!
You feel it the moment you walk in. Theres more than vibrant colors a tropical theme and happy children. Theres something different something extraordinary. Something truly GOLDEN. Its passion. Not just a passion for kids or a passion for swimmingits a special passion for changing even saving lives by being a part of kids learning to swim.
When you work at Goldfish youre not just an employee. Youre a part of something bigger. Youre making an impact; a splash in the lives of the children in your community. Youre an integral part of a team working together to move forward a mission. Youre also making waves in your future learning life lessons in and out of the pool through mentorship leadership and passion. At Goldfish its more than a job - its an endless pool of possibilities opportunities and life-changing moments!
Making Waves with Passion Purpose & Core Values!
At Goldfish our core values are at the heart of everything we do and behind every decision that we make. To us these values are more than just words - theyre embraced with purpose in our everyday lives and what allows us to make a splash in our community and in the lives of our members and our team!
We go above and beyond with every detail to create a GOLDEN Experience!
We believe in nurturing a culture that provides WOW! Customer Service
We do the right things make the right decisions and treat people with Integrity Compassion Trust
We meet and exceed expectations so you see Extraordinary Results
We make a big deal about lifes accomplishments by remembering to Celebrate!