Customer Service Representative – US Healthcare
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Job Location:
Yearly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Service Representative US Healthcare (Remote Mumbai)
Location: Mumbai (Night Shift) Work Mode: Remote
Job Type: Full-time Permanent
About the Role
We are hiring a friendly detail-oriented Customer Service Representative to support patients doctors pharmacies and clinical teams in the US Healthcare domain. You will ensure smooth communication accurate documentation and exceptional service delivery.
Key Responsibilities
Handle inbound & outbound calls related to prescriptions and healthcare services
Collect verify and update patient insurance & pharmacy details
Create follow-up tasks to ensure proper patient communication
Connect patients with pharmacists or clinicians for counseling
Escalate cases to insurance verification or clinical departments when needed
Schedule cancel or reschedule appointments as per facility guidelines
Respond to all queries using professional English following HIPAA compliance
Skills & Qualifications
Excellent English communication (spoken & written)
Strong listening problem-solving and customer service skills
Empathy patience and ability to handle sensitive conversations
Adaptability to changing tools and processes
1 year experience in customer support/call center (US healthcare preferred)
Must be based in Mumbai
Comfortable with night shifts
Required Experience:
Junior IC
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
At ALIQAN Technologies we provide multiple IT related services to our customers, giving them pure satisfaction and fulfilling all their needs just at one location. We provide them with all kind of related services here, thus saving them from the hardship of moving all over the town. B ... View more
