Sr. Executive Executive Reservations & Ticketing (Customer Experience)
Share
Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
The Senior Executive GDS role is critical for maintaining business-as-usual (BAU) operations and ensuring the timely accurate and compliant execution of GDS-related activities. The role involves handling BAU cases using Amadeus and Galileo managing complex ticketing scenarios and supporting seamless travel operations with a strong focus on accuracy compliance and zero escalations.
Roles & Responsibilities -:
- Manage end-to-end GDS operations using Amadeus and Galileo.
- Perform flight bookings modifications cancellations and schedule change handling
- Handle ticket issuance reissuance and refunds accurately as per airline fare rules
- Manage ancillary services (EMD issuance reissuance and refunds)
- Handle complex fare calculations penalties and proration logic
- Ensure compliance with airline policies GDS rules and audit requirements.
- Coordinate with airlines partners and internal stakeholders for case resolution
- Handle customer escalations and provide timely resolutions
- Support reporting documentation and SOP adherence
- Handle customer interactions via calls and emails as applicable in line with defined SOPs
Qualifications :
Skills & Qualifications -:
- Strong hands-on experience with Amadeus & Galileo GDS
- Excellent understanding of:
- Airline fare rules & penalties
- Ticketing -Issuance
- Refund & reissue scenarios
- EMD handling
- Refund handling
- Ability to manage high-volume BAU operations
- Good communication skills (written & verbal)
- Ability to work independently in a 247 shift environment
Preferred Qualifications
- Certification in Amadeus and/or Galileo (preferred)
- Exposure to NDC EDIFACT and ancillary service workflows (added advantage)
- Graduate in any discipline (Travel & Tourism preferred)
Additional Information :
Responsible for safeguarding sensitive company data against unauthorized access use or disclosure and for reporting any suspected security incidents in line with the organizations ISMS (Information Security Management System) policies and procedures.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Active Directory Administration
- Farming
- KYC
- BPO
- AV
About Company
Launched in 2007 by Aloke Bajpai & Rajnish Kumar, ixigo is a technology company focused on empowering Indian travelers to plan, book and manage their trips across rail, air, buses and hotels. ixigo assists travelers in making smarter travel decisions by leveraging artificial intellige ... View more
