Customer Experience Coordinator
Share
Job Location:
Vancouver, WA - USA
Hourly Salary:
$ 25 - 30
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Paul Davis Restoration is a property restoration company that recovers reconstructs and restores residential and commercial properties in the Portland and Vancouver areas. Our purpose is to provide extraordinary care while serving people in their time of need. We are a close-knit company with a culture of respect for others having fun on purpose and providing growth and training opportunities for employees. We are experiencing rapid growth and are adding A players to our team. Restoration is a stable necessary industry serving customers in their time of need.
- Intake and input jobs into the Restoration Management Software (RMS)
- Provide regular and timely updates to customers and clients throughout the lifecycle of the job
- Confirm customer/job issues are addressed and resolved in a timely manner
- Aide in the coordination of procurement of services equipment and/or tools
- Solicit feedback from customers throughout their journey (NPS Google review closing the loop)
- Partner with the project leader(s) to obtain and maintain job safety requirements and documentation
- Aide the project leader(s) in the timely collection of payments from customers and TPAs.
- Additional duties as required
- 2-year Associates degree preferred but not required
- 2 years of Restoration Industry and/or Construction industry experience is preferred
- 4 yrs. of project coordination is a plus
- Effective phone etiquette skills
- Able to communicate clearly and precisely in both written and verbal form
- Sound planning and organization skills with a sense of urgency and immediacy
- Able to coordinate multiple jobs and needs in a fast pace working environment daily
- Able to participate in after-hours work when an emergency event job or workload may require
- Able to work in a productive organized and professional manner even when under pressure
- Intermediate computer skills; knowledge of Microsoft office applications including Word Excel Outlook
- Able to type 40 words per minute
- Able to pass criminal background verification and must be insurable to drive company vehicles
- Regular working hours: 7:30am to 4pm
- PTO Paid Time off
- Seven company paid holidays
- Medical dental vision benefits
- 401K with employer contribution
- Company recognition
- Paid Professional and Industry certifications and training
- Fun family-focused culture
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
Since 1966 Paul Davis has been an industry leader in the areas of property damage mitigation reconstruction and remodeling. With more than 370 offices in our franchise network the company serves residential institutional and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time establishing a reputation for performance integrity and responsibility among customers and carriers alike. Whether property damage is caused by water fire smoke storms or other disasters we deliver on our promise to deliver excellence expertise and a customer experience that is second to none. At Paul Davis our passion for quality drives everything we do.
Our Vision:
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Our Values:
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
Our Mission:
To provide opportunities for great people to deliver Best in Class results
Required Experience:
IC
Key Skills
- Computer Science
- user experience
- User Interface
- SME
- CSS
- Interaction Design
- Windows
- Android
- Usability Studies
- Visual Design
- HTML
- User Research
- JavaScript
- Web Services
- Wireframes
About Company
Are you Looking for an exciting opportunity? A problem solver who likes being in control of your own destiny? A person with a ravenous sense of urgency? An opt...
