Residential HVAC Service Manager

As an Residential HVAC Service Manager you will oversee HVAC operations to ensure high-quality service delivery. This role is crucial for maintaining our commitment to excellence and customer satisfaction while leading a skilled team in a dynamic work environment.

Essential Job Functions

All essential job functions are to adhere to The Company standards.

1. Team Leadership:

• Hire train and supervise department staff.
• Provide guidance coaching and support to team members.
• Set performance targets and conduct regular performance evaluations.
• Monitor project progress and address any issues or delays.

• Monitor financial performance and manage the departments budget accordingly.
• Monitor expenses labor hours and revenue making adjustments as needed.
• Identify opportunities for cost savings or revenue growth.

• Ensure excellent customer service and satisfaction.
• Handle customer inquiries complaints and escalations as needed.
• Adhere to The Companys customer service standards and protocols.

• Identify areas for process improvement develop solutions and work with upper management to implement changes to increase efficiency and customer satisfaction.

• Stay updated on industry trends technologies and best practices.

• Collaborating with other departments.
• Ensure that all service activities comply with relevant laws regulations and safety standards.
• Follow and maintain The Company safety protocols.

• Managing callbacks by determining the events or conditions that trigger callbacks whether its a user action system event or specific data condition and identify the corrective actions to reduce future call backs.

1. Strategic Initiatives:

• Analyze market trends and competitor activities to identify business opportunities
• Utilize data analytics to monitor key performance indicators (KPIs) track progress and provide regular reports to executive management
• Identify and analyze cost drivers and trends impacting profitability of your department
• Provide reports on department performance for upper management as requested/needed.
• Remain involved with The Company as a whole by attend and hosting team meetings weekly monthly and quarterly.

1. Project Planning:

• Collaborate with sales and customer service and/or coordinator teams to understand project requirements.
• Create detailed installation plans including timelines resource allocation and budget estimates.
• Ensure all necessary equipment materials and resources are available for each project.

• Perform any other duties as required or assigned by direct supervisor or upper management.

Required Skills and Experience

• Bachelors Degree or equivalent years of experience in the trade industry
• 7-10 years of experience in the trade industry

• Strong knowledge of systems local codes and best practices.
• Proficiency in project management methodologies including planning budgeting and resource allocation.
• Excellent leadership communication and negotiation skills.
• Problem-solving and decision-making abilities.
• Familiarity with safety standards and regulations.

Working Conditions

Environment

• Primarily work in the field monitoring job progress with occasional office work.
• The noise level in the work environment is usually moderate.
• Evening and/or early morning and/or weekend and holiday hours periodically.

Physical Abilities

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• While performing the duties of this job the employee is regularly required to use a computer for extended periods of time including long periods of sitting keyboard entry use of office equipment use of computer monitor
• Ability to speak concisely and effectively communicate
• Be able to communicate using a computer and phone/smart device
• Specific vision abilities required by this job include close vision distance vision and the ability to adjust
• May require physical effort and cardiac endurance while reaching with hands and arms stooping kneeling crouching standing walking balancing bending leaning kneeling walking and climbing
• Carrying supplies up to 75 lbs.

Sign On Bonus

• Must have a RI MA or CT Journeyman or Master license to qualify for the $10000 Sign On Bonus!!!

GEM Plumbing & Heating is an Equal Opportunity Employer: Race Color Religion Sex Sexual Orientation Gender Identity National Origin Age Genetic Information Disability Protected Veteran Status or any other legally protected group status.