Technical Support Engineer
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Description Summary
Part of the APAC Service Team providing technical expertise from China but supporting the whole region as requiredTo support Power Conversion and storage customers with technical aspects of upgrades in-depth trouble-shooting creation of technical reports and expert advice.
To support Service projects as required.
This role will involve significant site work supporting customers
Job Description
MAIN TASKS AND ACTIVITIES
Analysis of technical data from reported customer problems and creation of technical reports to discuss the findings conclusions and recommendations.
Application or development of engineering standards.
Telephone and email support when required including analysis of alarms and trip history data and proposals for solutions to problems.
Use of Smart Serve to document all customer cases and follow up to completion
Preparation of Pre Site packs for FSEs detailing technical requirements and providing appropriate instructions for works.
Create customer warning notices and advice notices in response to discovery of a hardware or software problem.
Specify design and document drive trains including electrical design selection and specification of components application software.
Specification design or use of computer simulation and calculation tools.
Perform internal and external training
Liaison with other GE Power Conversion and Storage units customers suppliers and sub-contractors.
Produce technical/design specifications and documents to help customers with problems.
Put together technical proposals for upgrades of legacy systems.
Liaise with COE engineering support as and when required
Some overseas travel may be required.
Qualifications:
- Experience of drive train and/or power system design.
- Knowledge of control systems
- Simulation programming.
- Previous knowledge and experience of Converteam drive products and systems.
- Practical experience in the retrofitting or drive systems
Desired Characteristics:
Good team player
Effective communicator
Enthusiastic
Flexible and adaptable
Works well under pressure
Additional Information
Relocation Assistance Provided: No
Key Skills
- Database
- Jira
- Linux
- Bank
- Java
About Company
GE Vernova's Asset Performance Management software can help you increase asset reliability, minimize costs and reduce operational risks. View a demo today.
