Customer Contact Services Customer Service Officer
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
The successful candidate will join the Customer Contact Services department and be part of the dynamic team that provides reservations support and member services to our customers. The candidate will undergo a month of training in reservations and customer relationship systems to deliver our service excellence commitment to our customers.
Key responsibilities include:
- Servicing customers via voice and non-voice interactions
- Handling inbound and outbound interactions primarily from PPS customers through the various available channels (e.g. Phone calls Emails Chats PPS Connect)
- Ensuring Customer Satisfaction (C-SAT) scores meet targets set out for the FY based on an established scorecard
- Ad-hoc escalations assigned by Duty Managers or Team Leaders
- Up to date product knowledge in order to deliver accurate and effective services
- Ensuring Quality Assurance (QA) scores meet targets set out for the FY based on an established scorecard
- Participation in Lighthouse activities
- Active participation in the various Lighthouse ceremonies (e.g. Ideation workshops building and test sprints provision of feedback during daily standups etc.)
Requirements
- Diploma in any discipline.
- Customer oriented IT proficient and a team player. Keen ability to comprehend capture as well as interpret basic customer information with ability to manage difficult customer situations to respond promptly to the needs of the customer.
- A sound knowledge of telephone etiquette good written and verbal communication skills will be an advantage.
- Ability to work under pressure and be able to adapt quickly in response to changes in our fast-moving environment.
- Shift work will be required.
We thank all candidates for your interest in Singapore Airlines and regret that only shortlisted candidates will be notified.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
For people in Singapore, traveling far means traveling by air, and that means Singapore Airlines (SIA). The carrier flies to about 65 cities in some 30 countries, primarily in the Asia/Pacific region but also in Europe and North America. It boasts a fleet of more than 100 aircraft. SI ... View more
