Service to Sales BDC Representative
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Job Location:
Naperville, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Overview
The Experienced Service-to-Sales BDC Representative at Advantage Dealer Group is responsible for converting Service customers into qualified Sales opportunities by proactively engaging customers before and after their Service visits. This role requires prior automotive experience and a strong understanding of Service and Sales workflows.
This is not a traditional Sales role and does not involve closing deals. The focus is on outbound communication appointment setting customer coordination and clean handoffs between Service and Sales while protecting the Service experience.
Key Responsibilities
Proactively call Service customers prior to scheduled appointments to introduce appraisal and upgrade opportunities
Position Sales conversations only after the Service check-in process is complete
Coordinate directly with Sales management when a Service customer expresses interest
Set appraisal upgrade and Sales appointments tied to Service visits
Accurately document all customer interactions in the CRM under the Centralized BDC
Tag all activity as Service to Sales for tracking and reporting
Follow structured call windows and Centralized BDC processes
Support follow-up on declined Service maintenance history and post-visit opportunities
Required Qualifications
Previous automotive BDC Sales or Service experience required
Strong phone presence with a consultative customer-first approach
Ability to handle objection-based conversations professionally
Experience working in a structured process-driven environment
Comfortable using CRM systems with accurate documentation standards
Strong organizational skills and attention to detail
Preferred Experience
Service-to-Sales or Service retention experience
Familiarity with VinSolutions Xtime or similar platforms
Experience working within a centralized BDC model
Schedule and Expectations
Full-time on-site position
Must adhere to established call windows and BDC SOPs
Works closely with Service Advisors Sales Managers and BDC leadership
Performance Metrics
Service-to-Sales calls completed
Appointments set and shown
Sales opportunities generated from Service traffic
CRM accuracy and compliance
Why Work at Advantage Dealer Group
Advantage Dealer Group offers a collaborative process-driven environment with opportunities for growth across multiple rooftops. This role plays a key part in driving revenue while delivering a professional customer-first experience.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- B2B Sales
- Time Management
- Customer Service
- Cold Calling
- Retail Sales
- Territory Management
- Upselling
- Product Demos
- Outside Sales
- Medicare
- negotiation
About Company
Advantage Auto Group is growing and expanding its sales staff. Advantage Chevrolet is looking for talented and outgoing Sales Representatives to join their sal...
