On-Demand Courier Dispatcher

Ashburn, IL - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

On-Demand Courier Dispatcher

On-site Ashburn VA Full-time Monday - Friday Schedule

At Excel Courier we specialize in high-touch time-critical transportation serving critical infrastructure industriesincluding healthcare and life science financial systems construction education government cybersecurity and telecommunications. Our work matters because we move lives forward one delivery at a time.

We are guided by our core values: Service. Accountability. Quality. Teamwork.

About the Role

Our dispatchers support independent contractor drivers in one of the most fast-paced detail-driven environments in logistics: on-demand medical and time-critical courier operations. This work requires immediacy precision regulatory awareness and exceptional customer focus.

Successful dispatchers at Excel are:

Fast and decisive coordinating urgent deliveries in real time
Flexible and adaptive thriving amid shifting priorities and last-minute requests
Technologically strong navigating multiple systems and mobile platforms simultaneously
Detail-oriented communicators ensuring complete clarity with drivers and clients
Calm under pressure especially when stakes are high for clients and patients

What Makes Dispatching at Excel Unique

Unlike scheduled or route-based dispatching on-demand courier dispatching requires:

Immediacy & Flexibility

Connect the right courier to the right job within minutes.
Adjust routes timelines and resources on the fly to support urgent client needs.

Scalability

Manage fluctuating volumes and dynamically shift resources to meet demand across the Washington D.C. Baltimore Richmond and South-Central Pennsylvania regions.

Technology Integration

Utilize industry-specific platforms and mobile applications for transparency efficiency routing and chain-of-custody tracking.

Regulatory & Compliance Focus (Healthcare / Life Science)

Ensure compliance with strict handling protocols for pharmaceuticals medical specimens temperature-controlled items and HIPAA-protected materials.
Maintain secure chain of custody and detailed documentation from pickup to delivery.

Specialized Communication

Provide clear consistent instructions to drivers regarding regulations client expectations and delivery requirements.

These expectations require a higher level of accuracy judgment and accountability than traditional dispatch or scheduling roles.

Required Experience & Qualifications

Minimum 1 year of dispatching experience specifically in on-demand courier operations (required).
Strong working knowledge of the Washington D.C. metro area plus Baltimore Richmond and South-Central Pennsylvania.
Ability to read maps evaluate routes and think ahead to prevent delays.
Comfort with fast-paced high-pressure environments and constant problem-solving.
Strong communication skills and ability to coach and direct independent contractors.
This role is 100% on-site in our Ashburn office.

Schedule & Training

Regular Schedule:Monday - Friday 0900 - 1800

Required Experience:

Senior IC

On-Demand Courier DispatcherOn-site Ashburn VA Full-time Monday - Friday ScheduleAt Excel Courier we specialize in high-touch time-critical transportation serving critical infrastructure industriesincluding healthcare and life science financial systems construction education government cybersecur...

On-Demand Courier Dispatcher

On-site Ashburn VA Full-time Monday - Friday Schedule

We are guided by our core values: Service. Accountability. Quality. Teamwork.

About the Role

Successful dispatchers at Excel are:

Fast and decisive coordinating urgent deliveries in real time
Flexible and adaptive thriving amid shifting priorities and last-minute requests
Technologically strong navigating multiple systems and mobile platforms simultaneously
Detail-oriented communicators ensuring complete clarity with drivers and clients
Calm under pressure especially when stakes are high for clients and patients

What Makes Dispatching at Excel Unique

Unlike scheduled or route-based dispatching on-demand courier dispatching requires:

Immediacy & Flexibility

Connect the right courier to the right job within minutes.
Adjust routes timelines and resources on the fly to support urgent client needs.

Scalability

Manage fluctuating volumes and dynamically shift resources to meet demand across the Washington D.C. Baltimore Richmond and South-Central Pennsylvania regions.

Technology Integration

Utilize industry-specific platforms and mobile applications for transparency efficiency routing and chain-of-custody tracking.

Regulatory & Compliance Focus (Healthcare / Life Science)

Ensure compliance with strict handling protocols for pharmaceuticals medical specimens temperature-controlled items and HIPAA-protected materials.
Maintain secure chain of custody and detailed documentation from pickup to delivery.

Specialized Communication

Provide clear consistent instructions to drivers regarding regulations client expectations and delivery requirements.

These expectations require a higher level of accuracy judgment and accountability than traditional dispatch or scheduling roles.

Required Experience & Qualifications

Minimum 1 year of dispatching experience specifically in on-demand courier operations (required).
Strong working knowledge of the Washington D.C. metro area plus Baltimore Richmond and South-Central Pennsylvania.
Ability to read maps evaluate routes and think ahead to prevent delays.
Comfort with fast-paced high-pressure environments and constant problem-solving.
Strong communication skills and ability to coach and direct independent contractors.
This role is 100% on-site in our Ashburn office.

Schedule & Training