SUPPORT SERVICES DIV / CUSTOMER SERVICE
5000 W. Carefree Hwy. Phoenix AZ 85086

Salary: $18.70/hr

Grade: 15

Closing Date: 1/4/2026

CUSTOMER SERVICE REPRESENTATIVE 2
Watercraft CSR II
SUPPORT SERVICES DIV / CUSTOMER SERVICE / PHOENIX AZ BASED
FLSA Non-Exempt / SALARY GRADE 15 / HOURLY RATE $18.70

Are you a detail-oriented problem-solver who enjoys helping others navigate complex information Do you take pride in delivering exceptional customer service while keeping processes accurate and compliant If so we invite you to bring your talents to our Watercraft team!

Under the direction of the Watercraft Administrator the Customer Service Representative plays an essential role in supporting the public regional offices and Arizonas boating community. This position is perfect for someone who thrives in a fast-paced environment enjoys investigative work and values the importance of clear accurate guidance.

Why This Role Matters:
Every day you will be a trusted resource for Arizonas boating communityhelping ensure safe legal and enjoyable experiences on the water. Your work keeps our registration system running with integrity and efficiency making a positive impact statewide.

If youre ready to join a team that values accuracy service and continuous improvement we encourage you to apply. Come make a difference with usand help keep Arizonas waterways safe compliant and ready for adventure!

Major duties may include:

Processes and registers new watercraft registrations renewals transfers and duplicates

Reviews documentation for accuracy and completeness to determine compliance

Returns invalid transactions with detailed instructions for compliance

Provides customer service to watercraft registrants through the mail and over the telephone resolving complex registration issues according to laws rules and procedures

Researches watercraft registration history for public records requests

Utilizes Cash Pro system to financially process watercraft transactions

Perform other duties as assigned

Candidates will have knowledge of public relation practices; Game and Fish Commission rules and orders; A.R.S. Title 5 Title 33 and other applicable Arizona Revised Statutes; U.S. Coast Guard Federal requirements governing states registration; law enforcement practices; concentrating on investigations and documentation; hull identification and safety equipment; terminology of watercraft structures and equipment; Federal regulations regarding proper formats and validity of manufacturers identification codes; court documents regarding divorce probate trust documents seizures repossessions bankruptcy lien foreclosure laws Title 33 and litigations.

Candidates will have skills in active listening problem solving organization; multitasking; oral and written communication; customer service; working in an environment with high-volume heavy workload; grammar usage; 10-key and money handling.

Candidates will have the ability to work independently respond to others with tact diplomacy and patience and to maintain harmonious working relationships with all levels of Department staff and external customers; ability to maintain confidentiality; ability to use discretion and independent judgement.

Candidates should have at least one (1) year of experience in a customer service position.

Our work environment offers training opportunities and encourages career development.

If this position requires driving or the use of a vehicle as an essential function of the job then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current valid class-appropriate drivers license complete all required training and successfully pass all necessary drivers license record checks. The license must be current unexpired and neither revoked or suspended. Employees who drive on state business are subject to drivers license record checks must maintain acceptable driving records and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R.11).

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply:Drivers License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona offers an outstanding comprehensive benefits package including:

* 13 days of vacation
* 12 sick days
* 10 paid holidays
* Participation in the nationally recognized Arizona State Retirement System
* Superior health care options
* Vision care dental care pharmacy benefits and flexible spending account (options available)
* Life long-term disability and short-term disability insurance options are available
* Many more benefit programs are available

By providing the option of a full-time or part-time remote work schedule employees enjoy improved work/life balance report higher job satisfaction and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page

If you have any questions please feel free to contact Nicole Baker at for assistance.