IT Operations Engineer

Pay is based on several factors which vary based on include labor markets and in some instancesmay include education work experience and addition to your pay Target cares about and invests in you as a team member so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs which may include medical vision dental life insurance and more to help you and your family take care of your whole benefits for eligible team members include 401(k) employee discount short term disability long term disability paid sick leave paid national holidays and paid competitive benefits from financial and education to well-being and beyond at Us:

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture.

Every time a guest enters a Target store or browses nor the app they experience the impact of Targets investments in technology and innovation. Were the technologists behind one of the most loved retail brands delivering joy to millions of our guests team members and communities.

Join our global in-house technology team of more than 5000 of engineers data scientists architects and product managers striving to make Target the most convenient safe and joyful place to shop. We use agile practices and leverage open-source software to adapt and build best-in-class technology for our team members and guestsand we do so with a focus on diversity and inclusion experimentation and continuous learning.

Infrastructure Operations

Target Infrastructure & Operations is the digital root system of Target Technology Services. Our power lies in both anchoring Target business operations and fueling its competitive edge for continued growth. Here youll be essential to our mission to deliver world-class products and services. You will help us differentiate through customer-centricity reliability and unmatched seamlessness of interaction. On our team youll foster our culture of collaboration and celebrating achievements. Your work will result in the successful integration of guests team members and Target HQ to leverage the collective strength of the Target team and the technology and supplier ecosystem. Youll be able to directly connect your work to the value our guests expect and deserve and the infrastructure your teammates and partners rely on. Youll answer the call for flexibility availability and responsiveness by empowering our developers with the right tools to make life easier for team members at headquarters stores and distribution centers.

As an IT Operations Engineer you are the front line for restoring productivity at scale. You will diagnose and resolve complex hardware software and account issues across Windows and macOS stabilize collaboration and conferencing experiences and ensure secure compliant and well-documented outcomes. Youll operate in a mixed support modelwalk-up concierge scheduled virtual/onsite appointments onboarding sessions and recurring workshopswhile partnering with engineering and product teams to drive durable fixes and continuous improvement.

Key Responsibilities

• Provide high-level technical support to end users daily delivering rapid safe resolution of hardware software and environmental issues.
• Educate users on existing and emerging technologies and recommended ways of working.
• Perform preventative maintenance to ensure endpoint application and peripheral stability.
• Coordinate and collaborate with partner support and engineering teams to drive timely high-quality resolution and clean handoffs.
• Adhere toand advocate forenterprise information security policies and best practices; safeguard data throughout troubleshooting and fulfillment.
• Drive continuous improvement by developing standards playbooks and knowledge articles; identify and execute process enhancements that improve speed quality and user experience.
• Execute Information Technology Infrastructure Library (ITIL) - aligned IT service management in the ticketing system (Incident Request Problem Knowledge) maintaining accurate audit-ready documentation.
• Support fulfillment workflows (deployments recoveries) with clear chain of custody and inventory accuracy.
• Communicate clearly with stakeholderssetting expectations providing status and expected completion times and confirming outcomes.

Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs.

About You

• 12 years of relevant technical support experience (for example service desk/help desk desktop support or field services roles in a corporate retail or higher-education. setting).
• Demonstrable knowledge of macOS Windows and Microsoft 365 Copilot.
• Proven repeatable troubleshooting routines that balance speed safety and documentation.
• Ability to multitask effectively (e.g. speaking with users while documenting and navigating multiple systems).
• Commitment to continuous learning through formal training and self-directed education.
• Strong customer-support mindset with excellent problem-solving and analytical skills.
• Ability to build trusted relationships with end users understand needs and translate them into technology solutions.
• Strong written and verbal communication skills.
• Adaptable in a rapidly changing environment; fast learner self-starter highly motivated.
• Comfort with ambiguity and a consistently positive solutions-oriented attitude.
• Familiarity with IT service management and ITIL practices (e.g. working in a modern ticketing platform).
• Familiarity with Agile ways of working (e.g. Scrum Kanban).

Preferred Qualifications

• Experience supporting collaboration platforms.
• Exposure to device management and compliance tooling for Windows and macOS.
• Hands-on work with knowledge management (creating/updating KBs playbooks runbooks).
• Experience coordinating with cross-functional partners (engineering security procurement facilities) to land end-to-end outcomes.

This position will operate as a Hybrid/Flex for Your Day work arrangement based on Targets needs. A Hybrid/Flex for Your Day work arrangement means the team members core role will need to be performed both onsite at the Target HQ MN location the role is assigned to and virtually depending upon what your role team and tasks require for that day. Work duties cannot be performed outside of the country of the primary work location unless otherwise prescribed by Target. Click here if you are curious to learn more about Minnesota.

Benefits Eligibility

In compliance with state and federal laws Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process please reach out to Non-accommodation-related requests such as application follow-ups or technical issues will not be addressed through this channel.